Fix: Logitech MX Master 2, 2S and 3 Horizontal Scroll Not Working

The on/off switch is essential to maintain extended battery life. The mouse runs on rechargeable batteries. And having the switch set to off when the mouse is not in use helps reduce the cycle of charging the battery on the mouse. So make sure you keep it off when not in use and turn it on when you are about to use it again.

Try the next solution if the switch is set on, but the horizontal scroll feature on the mouse is still not working.

Check the battery on the mouse:

The Logitech MX Master series mouses come with rechargeable batteries. It would be best if you charged the battery when the mouse ran out of charge. If you have been using the mouse for a while and suddenly stopped working, you should set the battery immediately.

However, some users even get a dead battery with the mouse in rare cases. In that scenario, the mouse won’t work right from day 1. So go to your nearest repair shop and get the battery on your mouse replaced.

Try the next solution if the horizontal scroll feature on the mouse is still not working.

Reinstall the Mouse drivers:

Windows automatically installs the drivers for most devices when connected to the system. When the Logitech MX Master series wireless mouse was connected to your computer for the first time, it did the same. But sometimes, that installation can have some inconsistencies. To fix that, you need to install the mouse drivers again.

• Press the Windows Key + X and choose Device Manager from the available options.
• In the Device Manager window, find Mice and other pointing devices.
• Once you find it, double-click on it, and the list of installed mouse drivers will show up.
• Here, you will find the Logitech wireless mouse as well. Once you see it, right-click on it and choose Uninstall device.
• The Uninstall Device window will show up. Click on the Uninstall button, and the device will be removed from the computer.
• Now, go back to the Device Manager window and right-click on Mice and other pointing devices.
• Then select the Scan for hardware changes option. This will install the drivers for your mouse again. Just do not disconnect the mouse from your computer during the entire process.

Try the next solution if the horizontal scroll feature on the mouse is still not working.

Download and install the latest drivers:

Windows need up-to-date drivers to stay compatible with every possible device out there. So if you are on outdated drivers, update the mouse drivers immediately. That might solve your problem with the Logitech MX Master series mouse’s horizontal scrolling not working issue.

There are three ways to update a driver. You can do it automatically, manually, or using a third-party application.

To do it automatically, you can use Windows device manager.

• Press and hold Windows Key + X and choose “Device Manager” from the list of options.
• In the Device Manager window, find Mice and other pointing devices.
• Double-click on it once you find it, and the list of installed mouse drivers will show up.
• Here, you will find the Logitech wireless mouse as well. Once you see it, right-click on it and choose “Update driver.”
• Choose “Search automatically for updated driver software.”
• Follow the on-screen instructions and install the driver update that shows up.

You must visit the Logitech support website for the manual process and look for the driver setup file. It will be like any other software installation file. Once you find the setup file, install it on your computer as with any other application.

Besides these two methods, you also have a third option. You can install a third-party driver utility tool on your computer, automatically scanning your computer for outdated or missing drivers. It will also install the latest drivers on your computer with a simple click. However, these utility software tools usually have a price tag. But the price is well worth it as you don’t need to worry about drivers on your computer again.

Try the next solution if updating the drivers also did not solve the horizontal scroll feature on the mouse still not working.

Install Logitech G Hub:

Logitech has a G Hub application that facilitates the functionalities of all of its devices. Everything about the connected Logitech devices can be controlled via the G Hub application, from troubleshooting to updating firmware. Even with your Logitech MX Master series mouse horizontal scroll feature not working, this application can help. So go to Logitech’s official website and download the latest version of the application for your PC. After this, please install the application and use it to troubleshoot your mouse.

Try the next solution if the horizontal scroll feature on the mouse is still not working.

Update your Mouse’s Firmware

Logitech pushes out firmware updates to its wide range of devices to take care of several bugs that may develop over time. To install the firmware update for your MX Master series mouses, open up the Logitech G Hub application and look for your connected device. Once you see it, click on it and check for any firmware update availability. If there is an update available, install it on your device.

Try the next solution if the horizontal scroll feature on the mouse is still not working.