Check the battery on the mouse:
The Logitech M221 wireless Bluetooth mouse comes with AAA batteries. It is not a rechargeable mouse that can be charged via a USB cable and an adapter. You need to change the set of AAA batteries present at the back of the device when the mouse runs out of battery. If you have been using the mouse for a while and it has stopped working suddenly, you should change the batteries on the back of the mouse right away.
However, some users even get dead batteries with the mouse in rare cases. In that scenario, the mouse won’t work correctly right from day 1. So go to your nearest grocery store and get some AAA batteries for your mouse. Get them inside the mouse, and then try using the mouse again.
Try the next solution if the mouse scroll still does not work even with the new batteries.
Use the mouse on a different computer:
The first possibility that you need to consider is that the hardware on the mouse could have gone wrong. Every electronic device has a lifespan, and the mouse you are using could have reached its end. But before you jump to that conclusion and throw away the mouse, you first need to confirm it.
To confirm the functionality of the mouse, take it to a different computer and connect it to that. If the mouse scroll is not working on that computer, the problem is indeed within the mouse itself. It would be best to get it replaced or repaired by Logitech by handing over the mouse to your nearest Logitech service center. However, if the mouse works fine on the other computer, the problem is with your PC. Then you can move on with the other solutions mentioned below.
Change the USB port for the dongle:
The Logitech M221 wireless mouse comes with a USB dongle. The user needs to plug the dongle into a USB port of the computer where he wants to use the mouse. The USB dongle acts as a receiver for the mouse. But if the USB port you are using for the dongle is damaged, the connection will not be adequately established, and no matter what you do with the mouse, it will malfunction on your computer.
USB ports do malfunction sometimes in a PC. But not all of them will have the issue. Remove the USB dongle from the previously used port and put it in another USB port. Now try using the mouse again.
Try the next solution if the mouse scroll still does not work when connected via a different USB port.
Clean the Mouse:
One of the first things you can try with any mouse when the scroll wheel is not working is to clean out the dirt. You need to thoroughly clean the mouse inside and out and make sure nothing is blocking the motion of the scroll wheel.
Inside the scroll wheel, there is a tiny gear attached to it. Turning the scroll wheel should also move the gear inside it. If you can see that the gear is not moving at all despite scrolling, then that is a problem. You need to properly clean the area around the scroll and the gear and make sure that the gear is correctly aligned with the wheel on top.
Try the next solution if cleaning up the mouse does not help with your problem with the scroll.
Identify any problematic application:
Specific applications running on our computer often hinder the overall functionality of some devices connected to the computer. Some applications in the background might block even the mouse scroll function. These applications are usually patch or crack applications that compromise the machine’s security. Suppose you have recently installed any fishy application on your computer. It would be best if you uninstalled it from your computer right away.
- Press Windows key + X and choose “Apps and Features” from the list of options that show up.
- Then you will see a window with all your installed applications in one place. Find the fishy or recently installed application in this list and click on it.
- Then click on the uninstall button that shows up right below it.
- Now, follow the on-screen instructions to remove the application from your computer.
Move on to the next solution if uninstalling the application does not help with your scroll issue with the Logitech M221 Wireless mouse.
Reinstall the Mouse drivers:
Windows automatically installs the drivers for most devices when connected to the system. When the Logitech M221 wireless mouse was connected for the first time, it did the same. But sometimes, that installation can have some inconsistencies. To fix that, you need to install the mouse drivers again.
- Press the Windows Key + X and choose Device Manager from the options.
- In the Device Manager window, find Mice and other pointing devices.
- Double-click on it once you find it, and the list of installed mouse drivers will show up.
- Here, you will find the Logitech wireless mouse as well. Once you see it, right-click on it and choose Uninstall device.
- The Uninstall Device window will show up. Click on the Uninstall button, and the device will be removed from the computer.
- Now, go back to the Device Manager window and right-click on Mice and other pointing devices.
- Then select the Scan for hardware changes option. This will install the drivers for your mouse again. Just do not disconnect the mouse from your computer during the entire process.
Try the next solution if the reinstallation also does not fix the mouse scroll issue.
Download and install the latest drivers:
Windows need up-to-date drivers to stay compatible with every possible device out there. So if you are on outdated drivers, update the mouse drivers right away. That might solve your problem with the Logitech M221 wireless mouse scroll not working issue.
There are three ways to update a driver. You can do it automatically, manually, or using a third-party application.
To do it automatically, you can use Windows device manager.
- Press and hold Windows Key + X and choose “Device Manager” from the list of options.
- In the Device Manager window, find Mice and other pointing devices.
- Double-click on it once you find it, and the list of installed mouse drivers will show up.
- Here, you will find the Logitech wireless mouse as well. Once you see it, right-click on it and choose “Update driver.”
- Choose “Search automatically for updated driver software.”
- Follow the on-screen instructions and install the driver update that shows up.
You need to visit the Logitech support website for the manual process and look for the driver setup file. It will be like any other software installation file. Once you find the setup file, install it on your computer as with any other application.
Besides these two methods, you also have a third option. You can install a third-party driver utility tool on your computer, and it will automatically scan your computer for any outdated or missing drivers. It will also install the latest drivers on your computer with a simple click. However, these utility software tools usually have a price tag. But the price is well worth it as you don’t need to worry about drivers on your computer even again.
Move on to the final solution if updating the driver also did not work for you.
The last option that you have on your hands is to contact the customer support of Logitech. Logitech devices come with a warranty period, and if your device is still under warranty, the company replaces or repairs your device for free. You will find a solution to your problem once you contact Logitech’s customer support.
So these are all the solutions that you can try from your end to fix the Logitech M221 Wireless Mouse Scroll Not working issue. If you have any questions or queries about this article, comment below, and we will get back to you. Also, check out our other articles on iPhone tips and tricks, Android tips and tricks, PC tips and tricks, and much more for more helpful information.
