Note: Prior to this step, close all active windows on your Adobe Digital Editions software. Additionally, open task manager (Press Ctrl+Shift+Esc) and click on More Details. Then click on anything that has the word adobe in it and End the task by pressing the delete key.
To delete this registry:
- Open the Run box, type in “Regedit”, and hit enter.
- From the registry editor, navigate to this location from the folder tree on your right side:
HKEY_CURRENT_USER\Software\Adobe\Adept
- While clicking on the Adept key, Click on FIle>Export and save this key anywhere to reuse in case you need it.
- Now once you saved it, right-click on the Adept key folder and click on delete.

If all went well, re-open the Adobe Digital Editions. Now you should be able to re-authorize the software. Once you complete it, you should be able to work without any issues or pop-ups like “Error Getting License Server Communication Problem”.
Method 2: Re-install Adobe Digital Editions:
Well, this is a good work-around for this issue. Because most of the people who had this exact issue reported that the issue was resolved after reinstalling the program, so let’s see how you can reinstall the program to get rid of the Error Getting License Server Communication Problem.
- Open Run bar, as mentioned in method 1.
- Type in “appwiz.cpl” and hit enter.
- Now search for adobe digital editions.
- Right-click on it and click on uninstall.

- Follow the on-screen prompts and uninstall the Adobe Digital Editions software from your PC.
Now install the program again as you did the first time. Open it and authorize it and see if the issue is resolved. It should be resolved.
Conclusion
So these were some fixes for the Error Getting License Server Communication Problem issue on Adobe Digital Editions Software. As you can see, these fixes are quite easy and user-friendly. But be sure not to mess with the registry files when you are working with the registry editor. These are crucial for your system to function properly.
Method 1 failed due to there being no key in HKEY_CURRENT_USER\Software\Adobe\Adept
and, since I could not save the key, I was unwilling to delete Adept.
Method 2 failed. After reinstalling Adobe Digital Editions, continued to get error message:
Unable to download
Error getting License. License Server Communication Problem:
E_STREAM_ERROR: