Device-specific problems are another possible explanation. Older devices may experience instability and crashes after installing the latest operating system and using the resource-intensive features of the Music App.
Finally, issues may also originate from the Music App itself due to bugs, corrupted data, or cached files. These problems could have been present before updating to iOS or could have appeared afterwards.
12 Ways to Fix iOS 17 Music App Crashing Issue
Now that you are aware of the issue and the reasons behind it, we can start with the troubleshooting steps. As always, we will start with the basic troubleshooting steps first and then step up to the more advanced troubleshooting steps. Make sure that you try all the solutions, as you don’t know which one might work for you.
Fix 1: Restart the Music App
You can first try to force quit the Music app in order to restart the Music App. Using this method, you will be able to restart the application without having to cope with any leftover procedures or complications. Resetting the app’s state will frequently address small issues that were causing crashes or inactivity.
- To access the App Switcher on an iPhone, simply press the Home button twice. On a Face ID iPhone, you can access the Home screen by swiping up from the bottom and pausing.
- If you swipe either left or right, you’ll see a thumbnail preview of the Music app.
- Swipe up on the Music App preview to force close the app.
- Re-open the Music app and see if the issue has been resolved.
Fix 2: Update the Music App
The latest version of the Music App ensures optimal performance and features. Developers frequently release updates to fix bugs, improve system stability, and offer new features.
Updating the app means that you get the most recent security fixes and performance improvements, both of which can lessen the likelihood of a crash. Follow the steps below to update the app:
- Open the App Store on your iPhone.
- Tap on your profile icon at the top or the bottom of the screen.
- Scroll down to see the list of apps that need to be updated. If Apple Music is on the list, tap on the Update button next to it.
- After the update has been installed, re-open the Music app and see if the issue has been resolved.
Fix 3: Clear Apple Music Cache
You can clear the cache if there are any files or data that you no longer require after using the Apple Music app. Over time, these files can become corrupted, rendering your software unreliable. After removing the cache, the app’s performance and memory use should improve. Follow the steps below to clear the cache:
- Open the Settings app on your iPhone.
- Tap on General.
- Tap on iPhone Storage.
- Tap on the Clear Cache option if available. Restarting your iPhone will also do the same.
Fix 4: Reinstall the Music App
To restore the Music app on your iOS device, uninstall it and then reinstall it from the App Store. You can ensure that there are no corrupted files or settings slowing down the software by reinstalling it from scratch. It’s like beginning again to get the app to work properly again. Follow the steps below:
- Tap and hold the Music app icon on your home screen or the App Library.
- Tap on the Delete icon and then tap on Delete.
- Confirm your decision and delete the app.
- Now, go to the App Store and search for Music.
- Install Apple Music from there and see if the issue has been fixed.
Fix 5: Restart your iPhone
Restarting your iPhone will close all open apps, free up RAM, and restore the device to factory settings. This solution may help with the Music App, as well as other software. Follow the steps below to restart your iPhone:
An iPhone with Face ID:
- Press and hold the Side button and either of the Volume buttons simultaneously for a few seconds until the power off slider appears.
- Drag the slider to the right to power off your phone.
- Wait for a minute or two.
- Then, press and hold the Side button again to restart your iPhone.
An iPhone with Home Button:
- Press and hold the Side button for a few seconds until the power off slider appears.
- Drag the slider to the right to power off your phone.
- Wait for a minute or two.
- Then, press and hold the Side button again to restart your iPhone.
Fix 6: Free Up Storage Space
If your iPhone lacks sufficient storage space, there may be latency in the operating system and software, such as Apple Music. Remove any unnecessary apps, files, or media from the device’s storage to resolve this.
If you give the app extra storage space, it will perform more smoothly and without interruptions. Follow the steps below to check available storage on your iPhone:
- Open the Settings app on your iPhone.
- Tap on General.
- Tap on iPhone Storage.
- Check your storage and remove any unnecessary files, apps, or data.
Fix 7: Force Restart your iPhone
Force restarting your iPhone involves a hard reset, which can help resolve persistent software issues. It forcefully restarts the device, clearing memory and terminating background processes. This can be effective in addressing any underlying problems causing the Music App to crash. Follow the steps below to force restart your iPhone:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side button until your iPhone vibrates and shows the Apple logo.
Fix 8: Turn Off iCloud Music Library
Disabling iCloud Music Library temporarily can be a solution. This disconnects the Music App from iCloud, potentially resolving any syncing issues or conflicts that could be causing crashes. Users can then re-enable iCloud Music Library to re-establish the connection once the issue is resolved. Follow the steps below:
- Open the Settings app on your iPhone.
- Scroll down and tap on Music.
- Tap on the toggle next to Sync Library and turn it off.
Fix 9: Set Apple Music Playback Settings
Adjusting playback settings within the Apple Music app can be beneficial. Tweaking settings related to audio quality, downloads, or syncing can potentially address issues that might be causing the app to crash during playback or other operations. You should set these playback settings to high efficiency to avoid any crashes. Follow the steps below:
- Open the Settings app on your iPhone.
- Scroll down and tap on Music.
- Tap on Mobile Data Streaming.
- Here, you can either disable it or set it to High Efficiency.
Fix 10: Reset iPhone Settings
Resetting iPhone settings reverts system settings to their default configurations without affecting personal data. This action can fix system-related issues that could be impacting the Music App’s stability. It’s a step towards ensuring that the device settings are in an optimal state. Follow the steps below to reset iPhone settings:
Note: All your iPhone settings, including any configurations, Wi-Fi passwords, Bluetooth devices, and more, will be deleted.
- Open the Settings app on your iPhone.
- Tap on General.
- Tap on Transfer or Reset iPhone.
- Tap on Reset.
- Tap on Reset All Settings.
- Enter your iPhone’s passcode if prompted.
- Tap on Reset All Settings again to confirm.
- Now, go back to the General page and scroll down all the way.
- Tap on Shut Down.
- Drag the slider to the right to power off your phone.
- Wait for a minute or two.
- Then, press and hold the Side button again to restart your iPhone.
- Check to see if the Music app is not working properly.
Fix 11: Log Out and Log In Again
Logging out of the Apple Music app and then logging in again can refresh the app’s authentication and resolve any login-related problems. It essentially establishes a new session, potentially rectifying issues causing crashes during authentication or while accessing certain features. Follow the steps below:
- Open the Settings app on your iPhone.
- Scroll down and tap on Music.
- Scroll all the way down and tap on your Apple ID.
- Tap on Sign Out.
- Tap on the same option again (Sign In).
- Tap on Sign In again and enter your Apple ID credentials (if asked).
- Open the Music app and see if the issue has been resolved.
Fix 12: Update iOS
Keeping the iOS version up-to-date is critical for overall system stability. System updates often contain bug fixes and performance improvements that can address issues with various apps, including the Music App. Updating to the latest iOS version ensures a more stable and secure environment for the app to function correctly. Follow the steps below:
- Open the Settings app on your iPhone.
- Tap on General.
- Tap on Software Update.
- Your iPhone will now check for any available updates.
- Tap on Download & Install if an update is available.
- After the update has been installed, simply restart your iPhone and see if the issue has been resolved.
If all else fails and the Music App still crashes, contacting Apple Support is a safe bet. Apple Support provides users with rapid support from the Apple team, who can guide them through sophisticated troubleshooting methods tailored to their specific circumstances.
They also offer specialized support and solutions to resolve the issue, ensuring a comprehensive resolution and a pleasant Music App experience. Contact Apple Support, and rest assured that you will receive professional assistance in fixing any app concerns.
Final Words
That’s how you fix the Apple Music crashing issue on your iOS 17 device. This is surely an annoying issue as you are unable to listen to your favourite tracks on the go. The solutions mentioned in this article might only work for a short span of time. We hope that Apple acknowledges this issue and fixes it permanently. Which one of these solutions worked for you? Let us know in the comments section below.
