Fix 1: Power Drain and PSU Shutdown
One of the solutions that seems to work for most users facing this issue is to perform a power cycle. Several users have reported that they were able to fix the issue using this method temporarily. You must perform a power drain by shutting down your PC and turning off the PSU. This will fix any issues with the power supply to the LCD display. Here are the steps to follow:
- Shut down your PC and turn off the power supply unit (PSU).
- Disconnect the power cord from the PSU and wait for about 5 minutes.
- Reconnect the power cord and turn on the PSU.
- Power on your PC and check if the LCD display is functioning. This power cycle should temporarily resolve the issue.
Fix 2: Disable Sleep Mode
Many users have reported that the issue started after their PC returned from sleep mode. This means putting your PC in sleep mode and then turning it back on causes the LCD display to malfunction or not work. In this regard, avoid letting your PC go into sleep mode. Instead, turn off the PC completely when not in use. This is also a temporary fix, and you should avoid sleep mode until Corsair fixes the issue with an OTA update.
- Open the Control Panel on your PC. Go to Start > type Control Panel > and click on the first search result.
- Navigate to the Power Options settings.
- Select the “Change when the computer sleeps” option.
- Set both the “Put the computer to sleep” and “Turn off the display” options to “Never” or “0 minutes.”
- Save the changes and exit the Power Options settings.
- Now, when your PC is not in use, turn it off completely instead of allowing it to enter sleep mode. This step should prevent the LCD display issue from occurring when the PC wakes up from sleep mode.
Fix 3: Reinstall iCue Software
The iCue software is your companion when customizing the LCD display. However, this can sometimes cause the LCD display to stop working due to software bugs or an error during installation. In this case, it is best to uninstall the issue software and reinstall it. This will get rid of all the software bugs and any installation errors that might be preventing the LCD display from working as expected. Here’s how to reinstall the iCue software:
- Open the Control Panel on your PC. Go to Start > type Control Panel > and click on the first search result.
- Go to “Uninstall a program” or “Programs and Features.”
- Locate the iCue software in the list of installed programs.
- Right-click on iCue and select “Uninstall” to remove it from your system.
- After uninstalling, restart your PC.
- Download the latest version of iCue from the official Corsair website.
- Install iCue by following the on-screen instructions.
- Launch iCue and check if the LCD display starts working. If it still doesn’t work, move to the next solution.
Fix 4: Switch USB Connection
Sometimes, the issue is with your USB port or connection. In this case, the LCD display will not work. To work properly, connect the iCUE ELITE CPU Cooler to a different USB port on your motherboard, preferably a known good port. This should help rule out any potential issues with the USB connection. To be on the safer side, you can follow these steps while switching the USB connection:
- Shut down your PC and turn off the power supply unit (PSU).
- Disconnect the USB cable connecting the iCUE ELITE CPU Cooler to your motherboard.
- Connect the USB cable to a different USB port on your motherboard, preferably a known good port.
- Power on your PC and check if the LCD display is functioning. If it is, then great! If not, move to the next solution.
Fix 5: Firmware Update
Firmware updates are necessary to keep your devices safe and sound. If your device is running on an older version of the firmware, it may start malfunctioning or even stop working. The same case is also applicable to your cooler’s LCD display. That’s why ensure that the cooler’s LCD display is running on the latest version of the firmware. You can update the firmware using the iCue app on your PC. Here’s how:
- Launch the iCue software on your PC.
- Go to the settings or options menu within iCue.
- Look for an option to update the firmware for the LCD panel.
- Follow the instructions provided by the software to perform the firmware update.
- Once the update is complete, restart your PC and check if the LCD display is working properly.
Fix 6: Fix Corrupted Drivers
Your drivers are responsible for the correct functioning of your entire system. A corrupted or outdated driver will cause issues, and, as a result, your LCD display may stop working. So, it is important to keep all your drivers up to date, especially those related to the iCUE ELITE CPU Cooler. Here’s what you need to do:
Update iCue Drivers:
- Right-click the Start button and select “Device Manager” from the context menu.
- Expand the “Universal Serial Bus controllers” or “Other devices” category.
- Look for any components related to the iCUE ELITE CPU Cooler, such as Corsair USBXp Driver or similar entries.
- Right-click on each component and select “Update driver.”
- Click on “Search automatically for drivers.”
- Once the drivers are installed, restart your PC.
- After restarting, check if the LCD display starts working.
Reinstall iCue Drivers:
- Right-click the Start button and select “Device Manager” from the context menu.
- Expand the “Universal Serial Bus controllers” or “Other devices” category.
- Look for any components related to the iCUE ELITE CPU Cooler, such as Corsair USBXp Driver or similar entries.
- Right-click on each component and select “Uninstall device.”
- Restart your PC.
- After restarting, the drivers should automatically reinstall. Check if the LCD display starts working.
Fix 7: Adjust USB Energy Savings Settings in BIOS
The LCD is an additional energy consumption for your PC setup. This means the BIOS may prevent it from turning on if you have turned on USB energy savings. The USB energy savings settings prevent your USB devices from being powered or put them into low-power mode. The default setting may vary depending on the motherboard manufacturer and model. Here’s how to disable USB energy savings on your PC:
- Restart your PC and enter the BIOS settings by pressing the designated key during startup (often Del, F2, or F10). Press the key repeatedly as soon as you see the logo.
- Navigate to the USB or Power Management section in the BIOS settings.
- Look for any USB energy savings or power-saving options.
- Disable or adjust these settings to prevent USB devices from being powered down or put into low-power mode.
- Save the changes and exit the BIOS settings.
- Restart your PC and check if the LCD is functioning properly.
It’s worth noting that the issue with the iCUE ELITE CPU Cooler LCD not working seems to be a software-related problem between the LCD head and iCue. While sending the cooler back for a replacement might be an option, it may not necessarily solve the issue if it is a software compatibility problem.
Try the suggested fixes, and if the problem persists, you may consider contacting Corsair’s support or forums for further assistance or to report the issue.
