- First of all, tap on the Power button and hold it for 2 to 3 seconds.
- A dialog box with few options will appear on the screen.
- Tap on the option ‘Reboot’ and then, accept when prompted on the screen.
- The system will automatically perform a reboot procedure.
- Once the system boots up again, check if the problem with the Google Chrome has been sorted or not. If not, proceed to the next method.
Forced Reboot:
The one we discussed above was a soft reboot but this is forced a reboot. Is there any difference? Well yes, a soft reboot is used when the system is working and you need to restart the smartphone using the hardware keys or through a button available on the screen. On the other hand, a forced reboot is useful when an app crashes and the screen becomes unresponsive and freezes. In such cases, there is seldom chances that the smartphone will allow its user to reboot it using the hardware buttons or the reboot feature.
Thus, this is an efficient method to be used when the system isn’t responding or it has frozen. There is a simple method to try a forced reboot on your phone. Although the combination of the keys may differ according to the firmware version, smartphone makes and model, etc, it is usually between Volume Up or Volume Down plus Power button which needs to be firmly pressed until the system dims down and finally the screen shuts down by itself. If your phone has a removable battery, you can perform a similar function by just unplugging the battery and removing it for few minutes.
Open Google Chrome into Safe mode:
Safe mode is a bootable partition of your smartphone which is used for diagnostic purposes. It helps the developers as well as the users who know about this partition. This is where you learn if the Chrome error that you have been receiving repeatedly is because of any other third-party app or is it because of Chrome itself. First of all, when you enter into the Safe mode which is through a combination of buttons, you need to know that all the third-party ever installed on your smartphone will be disabled. It also disables you from using Wifi, Bluetooth, and other services thus providing an isolated environment to verify the culprit or to get a gist of it.
- To enter into the safe mode, you’ll have to turn off the device by pressing the power button. Simple!.
- Now, press the Power button and hold it until the company logo doesn’t appear on the screen.
- Once it appears, release the power key and press the Volume down button immediately. (Note that it could be Volume Up button in some smartphones of different makes so if Volume down didn’t work, it is probably Volume up on your device.
The smartphone will itself reboot into safe mode where yours can analyze the potential errors and get it fixed. The trick while in the safe mode is that if the Chrome itself is the problem or it is itself causing the app crashes, the smartphone will respond the same even in the safe mode. On the contrary, if a third-party app is a culprit, the phone will work as normal when in the safe mode because third-party apps are disabled. If your phone is suffering from the 1st issue, proceed to the next method. If the phone is suffering from 2nd issue listed here, its time to make some trails and errors to uninstall third-party apps one-by-one to contemplate the culprit.
- To uninstall an app, firstly go to the Menu of your phone and then, proceed to the Settings and then open Apps.
- Scroll towards the Downloaded section and start uninstalling the app that you recently downloaded which could have bugs that are exhibiting app crashes whenever you try to use Google Chrome.
- Tap on the app and then on the Uninstall button, agree or accept when prompted and there you have it.
This procedure has been well-received by many readers since it works most of the time in suitable conditions. If the Chrome is still showing ‘Unfortunately, Chrome has stopped’ error whenever you try to access it, proceed to the next method in this series.
Clear Cache & Data for Google Chrome:
Cached files are bits of information about the last session you had on Google Chrome. The data is saved so that when you open the app next time, it will process faster than earlier. But some of the files might get corrupted due to ‘n’ number of reasons and that is why you need to clear it. Also, when you clear the cache files, the system performs its processes much quicker since you have reset the settings and deleted the temporary files.
- To clear the cache and data for Google Chrome, visit Settings > Apps > Downloaded > Google Chrome.
- Now, once you tap on Chrome, click on the Clear Data button that will clear the stored data from Google Chrome.
- Next, click on Clear Cache that will delete the cache files created by Chrome.
- Now, restart the app and check whether the problem is sort.
Check for conflicting apps:
If you have recently downloaded an app from the Play store or from any other source, it is possible that the new app is conflicting with the Google Chrome or any other app already installed in your phone. You’ll have to uninstall newly downloaded apps and troubleshoot to check if that’s the case in your case. This particular method is a trial and error procedure so it would take some time to actually find the culprit application.
Reinstall the app:
You cleared the cache memory as well as uninstalled other potentially dangerous apps opposed to Google Chrome but the problem is still intact. What shall you do? You need to uninstall the app and then install it again in order to get a reset app without much ado if indeed the error is caused due to the app itself.
- To uninstall the app, go to Settings and then Apps > Downloaded.
- Search for Chrome and tap on it.
- Now, click on the Uninstall button and agree when prompted if the user really wants to uninstall it.
- Since you just uninstall the app, its time to install it back.
- For now, go to Google Play Store and then, search for Google Chrome.
- Now, download the app and install it on your system and that must work hassle-free.
Update the app:
There are many reasons why you should update an app whenever an update is available. Basically, an update brings new features for your smartphone as well as patches and measures to counteract the bugs introduced to an outdated app. The error you are seeing whenever you try to access Chrome could be due to a bug introduced since the app is outdated.
Developers update the system and inculcate new ways to combat existing errors and bugs and that is why apps become more stable with every incoming update. The process of updating the app is rather very simple.
- Simply open the Google Play Store and a screen with a search field will appear.
- Now, you can either type in Google Chrome and click on the Update button in case if it is available.
- On other another hand, you can tap on Settings > My games and apps where updates for all the installed apps will be visible.
- Search for Google Chrome and tap on Update button in case if it available and that is what helps you update the app.
Wipe off Cache Storage:
Cache has its pros and its cons too. As aforementioned, it quickens the processing of an app or service that you want to use, however, when corrupted, it can reduce the performance of the device greatly. It can cause a number of problems such as delay in response or it can trigger unresponsiveness. Sometimes, the screen starts flickering or freezes one a single display, and much more where all such issues have been associated with cache memory.
So, removing it totally from the device can help you get rid of ‘Unfortunately, Chrome has stopped’ error that displays whenever you tap on the icon to open it. Here are steps to delete the cache memory stored by the phone collectively.
- Firstly, tap on the Settings icon on the menu and then, proceed to Storage option.
- Here, memory in use, cache memory, and all other details are available.
- Wait for a second so that the system can calculate the cache memory stored on the device.
- As soon as you can see the total size of cache memory which can be more than a GB, tap on it and confirm deleting it.
- This will clear the cache from your phone thereby restoring all the defaults settings stored.
Wipe cache partition from the phone:
Now that you have deleted cache files stored by specific Chrome app and then, the smartphone collectively, it’s time to clear the cache partition if the app is still showing errors. Doing so will clear the residual cache files in the partition. It is a powerful method to use but it won’t affect the data stored on the device. This is the guide on how to wipe cache partition from the phone.
- Turn off the smartphone by pressing the Power button as usual.
- Then, press the Power button/Home button and Volume Up/down key depending on the make and model of your smartphone. [You can check out the guide on how to relocate to the recovery mode specifically for your smartphone here].
- Press and hold the said buttons for 30 to 50 seconds or until the Android logo isn’t visible on the screen.
- As soon as it is displayed, release the buttons and let the phone dive into the recovery mode.
- Note that here, you will have to scroll using Volume Up button and select options using Volume down or Power button based on your smartphone.
- Now, retreat to the option called ‘wipe cache partition’ and then confirm by hitting ‘Yes’.
- After the procedure is over, reboot the phone and check out the Chrome web browser.
Factory Data Reset (FDR):
FDR is a powerful tool where the user can completely eliminate the data stored on the system without leaving a trace of it. FDR comes handy when there are firmware-related errors on your phone since it has a reputation to fix most of the issues within minutes. There is only one catch which is, all the user data including photos, videos, contacts, files, audio files, etc are deleted. So, before commencing with any one of the two available processes, kindly take a backup of the data.
Restore the phone using Reset feature:
Ensure that the battery is charged at least 20% so that it doesn’t drain out during the process.
- Now, visit the Settings app on your device and scroll and click on ‘Backup and Reset’.
- Next thing to do is to tap on Reset button available on the next screen.
- The simple will prompt the user to enter PIN or Password.
- Once you have entered the right credentials, tap on Delete Everything and let the phone do its task.
- Restart the system once the process is over and start afresh.
Reset the phone using the master reset:
This particular method requires the users to enter into the Recovery mode for which, the guide is available below.
- Start by switching OFF the phone.
- Now, based on the make and model of your smartphone, press the Power or Bixby button and Volume Up or Down button to initiate the process.
- Press the buttons and hold it for 30 to 60 seconds until the Android logo isn’t visible on the screen.
- Next is to scroll using the Volume Up or Down button towards ‘wipe data/factory reset’. [Look out for instructions on the top].
- Next thing is to confirm by selecting the option ‘Yes – delete all user data’ by hitting the Power button.
The system will perform its overhauling process and then, reboot the device into factory settings. We have compiled a list of all possible solutions that you can do to fix the error once-at-all. Browse GetDroidTips for more update and let us know if the error on your Google Chrome app has been sorted or not.
