Group Message Not Working on Galaxy S20, S20+ or S20 Ultra: How to Fix?

In this article, we’ll show you the options that you can do to fix when Group Message Not Working on Galaxy S20, S20+ or S20 Ultra in straightforward steps.

There could be a lot of factors when these type of problems arises. It may be a minor issue or sometimes a major issue. But there is nothing to worry about this. We are going to give you a few solutions with which you use to solve the problem permanently or sometimes temporarily until you go to the authorized service center.

Fix, Group Message Not Working on Galaxy S20, S20+ or S20 Ultra

Check the Error

Error codes or messages are usually key to solving problems. If your messaging app displays an error every time it fails to send texts, be sure to take note of it. Then, do a Google search about the exact message or code and see if there’s any available online solution.

Delete old conversations

Sending and receiving texts may become problematic if the Message inbox is full. Try to delete some old conversations that have lots of attachments. They tend to eat up a huge portion of your messaging app’s inbox.

Open the Samsung Messages app.
If prompted to change the default SMS app, tap Yes to confirm.
Tap Menu icon located at the upper-right corner.
Tap Edit.
Select the messages you want to erase. If you want to delete all messages, tap All at the upper left.
To delete all messages, tap All located at the upper-left corner.
Tap the Trashcan icon located at the bottom-right corner.
To confirm, tap Delete. If you want, you can also check Block numbers to prevent a selected number to send texts in the future.

Troubleshoot Messages app

Force quit the app

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using Recent Apps key

On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Open the Settings app.
Tap Apps.
Tap the More settings icon (three-dot icon, upper right).
Tap Show system apps.
Find and tap the app.
Tap Force Stop.

Clear app cache

If restarting the three SIM apps did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:

Go to the Home screen.
Tap Apps icon.
Open the Settings app.
Tap Apps.
If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap the appropriate app.
Tap Storage.
Tap the Clear Cache button.
Restart the device and check for the problem.

Clear app data

Clearing an app’s data will return it to its factory state.

Go to the Home screen.
Tap Apps icon.
Open the Settings app.
Tap Apps.
If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
Select Show system apps.
Find and tap the appropriate app.
Tap Storage.
Tap the Clear Data button.
Restart the device and check for the problem.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Pixel but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

Press and hold the Volume Down button.
While holding it down, press and hold the Power key.
Keep the button held for 10 seconds, it will be restarted automatically.

If this doesn’t work then head to the next method.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

Open the Settings app.
Tap Device Care.
Tap the 3-dot at the top.
Select Auto restart.

Check Whether Mobile Data is ON

Mobile Data is necessary as Group messages are converted to MMS in order to be sent or received successfully. If you’re connected to wifi, turn it off and use mobile data instead. Then, try sending and receiving group messages again.

Reset Network Settings

Open Settings from either Quick Nav menu or the launcher.
Scroll down and tap on General management.
Then tap on Reset.
Finally, tap on Reset network settings.
Then tap on Reset settings.
Confirm with your lock screen password when prompted.

Update to Latest Software

Open Settings from either Quick Nav menu or the launcher.
Go to the More tab, then tap on About device.
Tap on the Software update.
If a system update is available, you’ll see the option on the screen. Tap Download and Install.
If your system is up to date, you will see a message stating that the system is up to date.

That is all. You have successfully checked for a system update on your Samsung Galaxy S20 (Plus) and S20 Ultra.

Here are a few things that are needed to take care while updating your Samsung Galaxy S20 (Plus) and S20 Ultra or any device:

Your device must be connected to the internet.
Your device must have enough space to download the update.
Your device should have enough charge, more than 50% to install the update.

Clear Cache from Recovery Mode

In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:

Turn off your phone.
Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
When the green Android logo displays, release both buttons.
The Recovery screen menu will now appear
Use the Volume button to go to Wipe Cache Partition then press the Power button to confirm the selection.
Wait until your device wipes out all cache or temporary data from the system partition.
Press the Power button again to reboot the device.

This clears all the temporary data from the device. And then it works like new.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

Turn OFF the device.
Press and hold your device’s Power button till the model name screen.
When the SAMSUNG logo appears on the screen, release the Power key.
Immediately after releasing the Power key, press and hold the Volume down key.
Continue to hold the Volume down key until the device finishes restarting.
Safe mode will display in the bottom left corner of the screen.
Release the Volume down key when you see Safe Mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

Open Settings from Launcher.
Tap on Apps.
Tap See All Apps.
Tap an app that you want to uninstall
Tap Uninstall.
Tap OK to confirm.

Factory Reset

Disclaimer

Factory reset will delete everything, so you want to make sure that you create a copy of your personal data such as photos, videos, documents, texts, etc. ahead of time.

Open the Settings from the launcher.
Scroll to and tap General management.
Tap Reset.
Select Factory data reset.
Tap Reset to continue.
Tap Delete All to confirm the action.

From Recovery:

Turn off your phone.
Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
When the green Android logo displays, release both buttons.
The Recovery screen menu will now appear
Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
Press the Power button to select ‘Wipe data/factory reset.’
Use Volume Down to highlight Yes.
Press the Power button to confirm the action to clear your phone data.

Contact your carrier

No Service bug can be caused by an issue from your network operator so you won’t be able to fix it on your end at all. Talk to your carrier and let them check the problem if nothing is fixed after a factory reset.

Do you own a Galaxy Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Galaxy are coming soon.

If you have any queries regarding this, the comment section always available for you.