2. Check the Microsoft Account Credentials
You should also cross-check the Microsoft account credentials whether the account information and username/password are correct or not. If you’re using a different Xbox account or somehow the login credentials are wrong then make sure to use the correct account.
3. Check the Internet Connection
It’s recommended to check your internet connection before jumping to any other conclusion because a poor or unstable internet connection can trigger many issues with the game launching or connecting to the game servers online. Try switching your wired (ethernet) connection to Wi-Fi (wireless) or vice versa, and then check for the networking issue again. You can also increase the internet speed by upgrading your data plan (if required) or contacting your service provider to assign a new IP address.
4. Ensure Using the Valid Xbox Account
If you’ve purchased the Forza Horizon 5 game directly from the Xbox Game Pass subscription or via the Xbox app from the Microsoft Store then make sure that you’re signed in to the valid Microsoft account. Now, if in case, you’ve multiple Microsoft accounts then try to log in with the same ID on Xbox One that you’ve used to purchase before.
5. Run SFC or DISM Scan
System File Checker (SFC) is a utility tool in Microsoft Windows that allows users to scan for corrupted Windows system files and restore them automatically. This method should fix the Forza Horizon 5 Not Downloading issue in most cases with Xbox Game Pass on Xbox App.
- Click on the Start Menu and type cmd.
- Now, right-click on Command Prompt from the search result.
- Select Run as administrator > If prompted, click on Yes to give admin privileges.
- Once the command prompt window opens, type the following command and hit Enter to execute it:
SFC /scannow
- Now, wait for the process to complete.
- Make sure to restart your computer to apply changes.
Try using the Deployment Image Servicing and Management (DISM) command on your Windows PC to fix several issues with corrupted or missing files. DISM is a command-line tool that can be used to mount and service Windows images before deployment. To do so:
- Click on the Start Menu and type cmd.
- Now, right-click on Command Prompt from the search result.
- Select Run as administrator > If prompted, click on Yes to give admin privileges.
- Once the command prompt window opens, type the following command and hit Enter to execute it:
DISM.exe /Online /Cleanup-image /Scanhealth
- Then type the following command and hit Enter:
DISM.exe /Online /Cleanup-Image /CheckHealth
- Then type the following command and press Enter:
DISM.exe /Online /Cleanup-Image /RestoreHealth
- Now, wait for the process to complete and exit the command prompt.
- Finally, restart your computer to apply changes.
6. Try Disabling Windows Firewall
Multiple reports claim that sometimes disabling Windows Firewall on the PC might also help you in fixing several issues with the game launching or server connectivity errors.
- Open the Start Menu on your PC.
- Type Firewall and click on Windows Defender Firewall from the search result.
- Click on Turn Windows Defender Firewall on or off from the left pane.
- Next, select Turn off Windows Defender Firewall (not recommended) for both the Public and Private options.
- Once selected, click on OK to save changes.
7. Set the Correct Date and Time on Your PC
Multiple players did mention that configuring the date and time correctly helped them a lot to fix the Forza Horizon 5 Not Downloading issue with Xbox Game Pass on Xbox App. So, you can also try this method because an incorrect date and time might affect the game’s server connectivity issue in most cases.
- Press the Win+I keys to open Windows Settings.
- Click on Time & Language > Click on Date & Time.
- Make sure that the Set time automatically should be turned off.
- Next, select the correct Time zone as per your country/city.
- Then Turn On the Set time automatically option again.
- Click on Sync now to check if the date and time show correctly.
- Otherwise, click on Additional Clocks > Click on the Date and Time tab.
- Click on Change date and time > Go to Calendar settings.
- Set the date and time format > Click on Apply and then OK.
- Click on OK again and reboot the PC.
8. Check the Xbox Live Status
Make sure to visit the Xbox Live Status webpage to check whether there is any service down or not. If there is a service outage with Xbox Live, you may face server connectivity issues whatsoever. In that scenario, you should wait for a couple of hours to get it fixed by developers.
9. Run Windows Store Apps Troubleshooting
The chances are high that somehow your Windows update process is getting stuck at some point due to unexpected reasons which will obviously trouble you at any cost. So, make sure to run the Windows Update Troubleshooter process on your computer by following the steps below to cross-check whether the problem is still bothering you or not. To do so:
- Press the Win+I keys to open Windows Settings.
- Click on Troubleshoot > Click on Other troubleshooters.
- Now, you’ll see Windows Store Troubleshooter in the list.
- Just click on Run and wait for the troubleshooting to be completed.
10. Repair or Reset the Xbox App
Sometimes repairing the installed programs like the Xbox app on Windows using the system’s repair process may help you to fix multiple issues with the applications whatsoever. To do so:
- Press the Win+I keys to open Windows Settings.
- Click on Apps from the left pane > Click on Apps & Features.
- Search for the Xbox app > Click on the three dots icon (More).
- Click on Advanced Options > Click on Terminate to close the app.
- Select Repair > If prompted, confirm the task to proceed.
- If it doesn’t help, try selecting Reset and confirm the process.
11. Update Gaming Services
You should try checking for the Gaming Services app update on the Windows computer to fix the issue. It can be done from the Microsoft Store app by following the steps below:
- Go to the Microsoft Store app > Click on Library.
- Then check for updates on Gaming Services.
- You can also try checking for updates on the Xbox app.
12. Reset the Microsoft Store App
Sometimes repairing the installed programs on Windows using the system’s repair process may help you to fix multiple issues with the applications whatsoever. To do so:
- Press the Win+I keys to open Windows Settings.
- Click on Apps from the left pane > Click on Apps & Features.
- Search for Microsoft Store > Click on the three dots icon (More).
- Click on Advanced Options > Click on Terminate to close the app.
- Select Reset > If prompted, confirm the task to proceed.
13. Update the Xbox App
You should manually try updating the Xbox application on the PC by following the steps below to ensure there is no issue with the outdated version.
- Open the Start menu > Go to the Microsoft Store app.
- If you’re already signed into the account, click on Library from the bottom left side.
- Search for the Xbox app and check if there is an update available or not.
- If so, click on Update.
14. Check the Subscription Status of Xbox Game Pass
Make sure to check the subscription status of the Xbox Game Pass from the profile section to understand if the subscription is still active or deactivated. If deactivated, you’ll need to renew the subscription by paying the money.
- Press the Xbox button on your controller to open the guide menu.
- Go to Profile & System > Choose Settings.
- Select Account > Go to Subscriptions.
- Select the subscription that you want to check or renew.
15. Update Windows
Sometimes an outdated Windows system version can trouble you a lot when it comes to the game installing or launching. By following the steps below, you’ll be able to update the system version to avoid temporary system glitches.
- Press the Win+I keys to open Windows Settings.
- Click on Update & Security.
- Select Check for updates under Windows Update.
- If there is a feature update available, select Download and Install.
- Wait for a while to complete the software update process.
- Once done, restart your computer to install the update.
16. Restart Important Windows Services
It’s also suggested to manually restart the necessary system services on Windows by following the steps below. The chances are high that some of these services aren’t running properly or stopped unexpectedly. So, restarting the important Windows Services will fix several issues.
- Press the Win+R keys to open the Run dialog box.
- Now, type services.msc and hit Enter to open Services.
- Make sure to locate each service and double-click on it.
- Then select Restart Service (Start) to check if the problem has been fixed or not.
Do the same steps for all the mentioned services below.
IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming services
Windows Update
Microsoft install service
17. Reset the Xbox App Package
You should try resetting the Xbox app package on your Windows computer to fix Forza Horizon 5 Not Downloading issue with Xbox Game Pass on Xbox App. To do so:
- Press the Windows key to open the Start Menu.
- Now, type PowerShell and click on it from the search result.
- Enter the following command and hit Enter to execute it:
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
- Wait for the process to complete.
- Once done, try running the Xbox app on your Windows 10/11 again.
If none of the methods worked for you, try contacting Xbox Support for further technical assistance on it. We’re expecting that submitting the support ticket will allow users to get additional help.
That’s it, guys. We assume this guide was helpful to you. For additional queries, you can comment below.
