Fix 2: Check the spam folder
You will not receive the security code directly in the app if you have an older phone. In order to retrieve the code, check your inbox first. You may sometimes find important messages in your junk/spam folder, just like you do with emails. To make sure you have your verification code, check this folder before you do anything else.
- Android: Click the three dots in your messages and select ‘Spam & blocked.’

- iOS: Go to Messages > Filters > Junk Mail on your iPhone

Fix 3: Wait for the phone call
Using WhatsApp, you can receive your code via phone call. There is an automatic system in place here.
In most cases, the countdown should last for five minutes on your screen. When the timer expires, click the ‘Call Me’ option to receive your verification code by phone.
Fix 4: Checking if the Phone Number Is Correct
WhatsApp asks you to choose your country when you open it for the first time after installation. In the next step, you must enter your phone number next to the country code. It is not necessary to add a “0” in front of the digits with a country code. This may explain why some people do not receive the code when they input an incorrect phone number.
You will be asked again if you own the submitted number after you tap next. It is recommended to double-check the digits before asking for the security code. In case the code isn’t shown after more than 10 minutes, you can request the app to call you using the other verification method.
Fix 5: Resend the code
If your verification code process requires you to resend the SMS, you may see an option on your screen to do so. Otherwise, please refer to the following. It may be possible to force WhatsApp to send you the code again if you are setting up your phone number for the first time.
You can relaunch the app if the code wasn’t received, including in the recent apps menu, and enter your information again if the code wasn’t received. It may be simple to repeat the process, but make sure the phone number is correct before doing so.
Fix 6: Deleting and Reinstalling the App
It might help to delete and reinstall WhatsApp if you’ve already restarted your device. If the app’s cache files are corrupted, this might fix the problem. Here’s how it’s done on Android:
- Click and hold the WhatsApp icon.
- Drag it to the trash can or click the trash icon and place it there.
- Go to the Google Play Store and install it.
For iOS users, follow these steps:
- Click and hold the WhatsApp icon.
- Select “Remove App” from the menu.
- Download it again from the Apple Play Store.
Upon opening WhatsApp, a prompt will appear asking if you want to restore old messages from your last backup. If you don’t need the old messages and content from that time, you can skip this step.
It may be possible to force close the application and then reopen it and ask for the security code. It’s also possible that you’re using an older version of WhatsApp if your device doesn’t allow automatic updates. It can be fixed by updating it.
Fix 7: Wait Just a Little Bit Longer
There’s probably nothing you want to hear about this solution, but it’s extremely important. Although WhatsApp’s verification code usually arrives within seconds, your network connection can determine how long it takes. If you have not yet received the OTP to verify your phone number, you can request it be resent. You will need the verification code to set up WhatsApp regardless of whether you have a phone number.
Fix 8: Reach Out to WhatsApp Support:
You may want to contact WhatsApp support if you are still unable to receive the 6-digit security code. To report an issue, follow these steps:
- Launch WhatsApp.
- Select “More“.
- Click on “Help“.
- Please click the “Contact Us” button.
- Fill out the form on the screen with the problem you need assistance with.
So, that’s how to fix the WhatsApp not sending security code. It’s our hope that this guide has helped you. Nevertheless, in case you have any doubts or queries on your mind, comment below and let us know.
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