- Press and hold the main power button of your device for 30 seconds.
- Now press and hold the main power button and volume up button (+) altogether for 15 seconds.
Note: Even if you see the system starting up, do not leave the buttons before the said time.
- After that, wait for a minute or two before starting your device again.
- Once it has started, connect your keyboard and check whether the issue has resolved or not.
FIX 4: Update Firmware of your keyboard:
Updating Firmware of your keyboard might help your get rid of the ‘Surface Pro 4 keyboard not working’ issue. For updating Firmware, follow the steps given below:
Note: Before you proceed with this step, make sure the keyboard is attached with your Surface and is turned on.
- Firstly, go to the official website of Microsoft to download drivers and Firmware.
- Set the language as English and then click on the red Download button.
- Now right-click on the program and select the option Run as administrator. It will start the updating process.
- Once the updates are installed, restart your system and check whether the issue has resolved or not.
FIX 5: Ensure that the Type Cover is enabled in UEFI:
If the Surface Pro 4 Type Cover has a fault with it in the UEFI, it might result in not working. Here disabling and then again enabling the Type Cover in UEFI might help. For doing so,
- Turn off your Surface Pro 4 and perform a two-button restart (Follow the 2nd step from FIX 3)
- Once you see the UEFI screen navigate to the list on left and select the option Devices.
- From the list of Devices locate and disable Type cover, save changes and exit the window.
- Now shut down Surface Pro and again perform two-button restarts.
- Enter UEFI and then go to Devices.
- Here enable Type cover.
- Finally, save the changes, restart your system and check whether the issue has resolved or not.
FIX 6: Check if the Type Cover works in BIOS:
Another fix that would help you get rid of the ‘Surface Pro 4 keyboard Not Working’ issue is by accessing BIOS on Surface Pro. For finding out whether the issue is caused by your hardware or software you can access BIOS:
Method 1:
Boot to BIOS and check whether the Type cover works there.
OR
Method 2:
- Go to Settings and open Update & security.
- From the left pane, select the option Recovery.
- Now on the right pane, navigate to Advanced start-up and click on Restart now.
- Now go to Troubleshoot and select Advanced options and then UEFI Firmware Settings.
- Finally, click on the Restart button.
- You may now check whether the issue is resolved or not.
Apart from the fixes explained above, you can also try some basic and quick solutions to get rid of the ‘Surface pro 4 keyboard not working’ issue.
- Check whether the keyboard itself is in working condition or not? A damaged or broken keyboard may also result in ‘Not working’ problem. Also, if the keyboard is corrupt or broken, none of the fixes will work for you.
- Form a backup point and reset your system. Resetting the system will remove all the recently installed application which might be a cause for ‘Surface pro 4 keyboard not working’. (Note: It will delete your user profile as well).
- Update Windows (and ensure that you are logged in as an administrator) if you haven’t done it for quite a while now. By doing so, Microsoft’s latest features or updates for bug fixing might help you get away with the keyboard not working issue as well. (Note: Make sure your keyboard is attached while you perform Windows update).
- Clean dirt and dust from the connectors. It might be possible that dirt or dust particles are blocking the connectivity. Hence take a cotton swab and clean the connectors and surface cautiously without damaging any component.
- Detach and reattach the Surface type cover, and it might help you get rid of the issue.
- If none of the above fixes works for you, the last resort we recommend you is ‘connect with Microsoft support’. If your keyboard has some physical damage and is under warranty, then it will quickly get replaced. And if it is not under warranty, the support team will still fix the issue for you.
CONCLUSION
The unresponsive or unsmooth working behavior of Surface Pro 4 keyboard is not a big deal and can be solved conveniently. These were all the possible fixes that can successfully help you get rid of the Surface Pro 4 keyboard not working” issue.
By the end of this article, we hope you have found all the answers for your queries related to the Surface Pro 4 keyboard working problem. We have tried to mention enough solutions and hope that one or another will indeed work for you. If you have any queries or feedback, please write down the comment in the below comment box.
