Fix Microphone Problem on Galaxy A50: Not working or Hearing Voice/Sound

Possible Reasons Behind this Issue

There are various possible causes why your phone’s mic is not working. Let’s look at some of it before you start getting irritated.

• Software upgrade.
• Third-party apps.
• Sound hindrances. Check if you are not obstructing the microphone with your finger.
• It could also be possible that your mic glitch is due to dirt, which has accumulated over time. When was the last time you cleaned your phone?

Fix Microphone Problem on Galaxy A50

Check the Error

Facebook crashes are accompanied by a generic message such as “Facebook keeps stopping” or “Facebook has stopped.” Such errors are usually useless and they don’t usually point to a specific cause so you can ignore them.

However, if you have a more unique error code, make sure to take note of it and do a quick Google search about it. If you’re lucky and there’s an available online solution, that can help you fix the problem quickly.

Simple Reboot or Forced reboot

Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Galaxy but this applies to each and every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.

Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.

The other way of the reboot is as follows:

• Press and hold the Volume Down button.
• While holding it down, press and hold the Power key.
• Keep the button held for 10 seconds, it will be restarted automatically.

If this doesn’t work then head to the next method.

Rebooting your device regularly at least once every week can be beneficial. If you tend to forget things, we suggest that you configure your phone to reboot on its own. You can schedule it to do this task by doing these steps:

• Open the Settings app.
• Tap Device Care.
• Tap the 3-dot at the top.
• Select Auto restart.

Troubleshoot app with the issue

Force Quit the App

This is usually recommended to fix minor app bugs. There are two ways to do this.

Method 1: Close an app using Recent Apps key

• On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
• Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
• Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.

Method 2: Close an app using App Info menu

• Open the Settings app.
• Tap Apps.
• Tap the More settings icon (three-dot icon, upper right).
• Tap Show system apps.
• Find and tap the app.
• Tap Force Stop.

Clear the app cache

• Open Settings from either Quick Nav menu or the launcher.
• Tap Apps.
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Select Show system apps.
• Find and tap the appropriate app.
• Tap Storage.
• Tap the Clear Cache button at the bottom.

Delete the app data

• Open Settings from either Quick Nav menu or the launcher.
• Tap Apps.
• If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
• Select Show system apps.
• Find and tap the appropriate app.
• Tap Storage.
• Tap the Clear Data button.

Turn off Bixby Voice

• Open Settings.
• Tap Apps.
• Select Bixby Voice.
• Tap Force Stop.

Reset app preferences

• Open the Settings from the launcher.
• Tap Apps.
• Tap on More settings at the upper right (three-dot icon).
• Select Reset app preferences.
• Restart your Galaxy and check for the problem.

Troubleshoot apps in Safe Mode

In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:

• Turn OFF the device.
• Press and hold your device’s Power button till the model name screen.
• When the SAMSUNG logo appears on the screen, release the Power key.
• Immediately after releasing the Power key, press and hold the Volume down key.
• Continue to hold the Volume down key until the device finishes restarting.
• Safe mode will display in the bottom left corner of the screen.
• Release the Volume down key when you see Safe Mode.

After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):

• Open Settings from Launcher.
• Tap on Apps.
• Tap See All Apps.
• Tap an app that you want to uninstall
• Tap Uninstall.
• Tap OK to confirm.

Factory Reset

From the Settings menu:

• Open the Settings from the launcher.
• Scroll to and tap General management.
• Tap Reset.
• Select Factory data reset.
• Tap Reset to continue.
• Tap Delete All to confirm the action.

From Recovery:

• Turn off your phone.
• Once it is turned off. Press and hold the power/Bixby and volume down button simultaneously until the Android logo pops up.
• When the green Android logo displays, release both buttons.
• The Recovery screen menu will now appear
• Use the Volume Down button until you are highlighting ‘Wipe data/factory reset.’
• Press the Power button to select ‘Wipe data/factory reset.’
• Use Volume Down to highlight Yes.
• Press the Power button to confirm the action to clear your phone data.