Fix: Dead Island 2 Audio Not Working or Sound Cutting Out
Dead Island 2, a 2023 action role-playing game developed by Dambuster Studios and published by Deep Silver, serves as the sequel to the 2011 video game Dead...
Abd Razaaq
Last updated on June 3, 2023
Abd Razaaq
Author
I'm a Tech Content Writer and Full-Time blogger. Since I love Android and Google's device, I started my career in writing for Android OS and their features. This led me to start "GetDroidTips". I have completed Master of Business Administration at Mangalore University, Karnataka.
Dead Island 2, a 2023 action role-playing game developed by Dambuster Studios and published by Deep Silver, serves as the sequel to the 2011 video game Dead Island and represents the third major installment in the Dead Island series. The game is now accessible on PC, PS4, PS5, Xbox Series X, and Series S platforms. However, post-launch, several users have reported audio problems, such as sound not working or audio cutting out. If you’re experiencing these issues, follow this troubleshooting guide to resolve the audio malfunctions in Dead Island 2.
Fix: Dead Island 2 Audio Not Working or Crackling Sound Issue
Affected players reported on Reddit that while playing on the console, the headset turned on, but they barely heard anything else. It seems like everything gets muffled and mixed with lower volume. It ruins the gameplay experience and nothing else. At the same time, some players have also mentioned that there is no issue with the headphones except for the speakers.
1. Repair Game Files
First, you should try repairing the game files in the Epic launcher client to check whether the problem has been fixed. Sometimes having some issues with corrupted or missing game files can be there. To do so:
2. Disable Nahimic Audio Driver
Nahimic is an Audio Driver your PC manufacturer selected to give you an optimized audio experience on laptops, motherboards, and more. It is a trusted driver designed to optimize and tune the audio performance on your computer.
You must go to Task Manager (Ctrl+Shift+Esc) and head to Startup.
Now, disable the Nahimic audio driver from the list.
Finally, restart the computer to check whether the problem has been fixed.
It’s worth mentioning that Realtek Audio Driver users can head over to this article link to easily download and install the latest version of the audio driver for their specific motherboard or laptop model. Additionally, you can follow the steps below to update the active graphics driver on your Windows computer.
Press the Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers.
Right-click on the active or problematic audio device > Select Update driver.
Click on Search automatically for drivers > Wait for the process to complete.
If an update is available, the system will automatically check for it and install it.
Once done, make sure to reboot the system to apply changes.
4. Reinstall Audio Drivers
Possibly, the audio driver on your computer has been corrupted or missing for some unexpected reason. Now, if you’re also feeling the same, make sure to reinstall audio drivers on the PC by following the steps below:
Press the Windows + X keys to open the Quick Link Menu.
Now, click on Device Manager to open it > Double-click on Sound, video, and game controllers.
Right-click on the active or problematic audio device > Select Uninstall device.
Click on Uninstall again to confirm the task > Wait for the process to be completed.
Once done, make sure to restart your computer to apply changes.
After the reboot, the Windows system will automatically reinstall the missing audio driver or audio device (if connected).
However, if it doesn’t get installed by the system automatically, note down the computer model number or the motherboard model number and directly visit the official manufacturer’s website to download & install the latest audio driver.
5. Remove Dead Island 2 Config
You should try removing the Dead Island 2 Config file on your PC to check for the issue and whether it has been fixed. To do so:
Head over to File Explorer (This PC) > Go to the C: drive (where you’ve installed the game).
Now, go to the specific directory – username\documents\Dead Island 2\settings and delete the Dead Island 2 config file.
Once done, reboot your PC to apply changes.
6. Check the Wires of the Audio Output
Make sure to check out the audio output device and wires to see whether they’re properly connected & plugged into the valid port or not. It’s quite a simple thing yet effective because sometimes users may forget or do mistakes a lot.
7. Disconnect Other Peripherals
It’s also worth mentioning disconnecting other peripherals to check for the issue again. Just try using a minimum number of external USB devices to ensure what’s causing the issue.
8. Test Out Other Speakers or Headsets
Make sure to test out other speakers or headsets with your computer while playing the Dead Island 2 game to check for an issue with your existing speaker or headset.
9. Power Cycle your PC
Sometimes performing a power cycle, your PC can fix multiple issues with the game. To do so:
Make sure to power off the PC and unplug the power cable.
Wait for around a minute and then power on the computer to check for the issue.
10. Turn Off Windows Sonic or Spatial Sound
If your desktop or laptop has the Windows Sonic or Spatial Sound feature, then make sure to disable it by following the steps below:
Click on the Start menu > Go to Settings > Click on System.
Now, click on Sound > Select Related settings.
Go to Sound Control Panel and select a playback device.
Next, select Properties > Select Spatial sound.
In the Spatial Sound format, select Windows Sonic for Headphones.
Finally, select Apply, and reboot the PC to change effects.
11. Reset BIOS
If resetting the overclock feature won’t work for you, ensure to try resetting the BIOS/UEFI menu as well. Using the same process, boot into the BIOS/UEFI menu. Then find the BIOS Settings Reset or Default BIOS Setup and select it to confirm. Once done, restart your PC.
12. Update BIOS
Plenty of shortcuts and in-depth tutorials are available online to safely update your Windows system BIOS/UEFI according to your motherboard brand without any issue. Just like the Windows update, BIOS update is also useful and necessary to perform to fix plenty of crashes or errors.
That’s it, guys. We assume this guide was helpful to you. For further queries, you can comment below.
There is no “username\documents\Dead Island 2” folder anywhere…
Plus the issue I’M having is identical to the sound issue both Dead Island 1 & Riptide had at launch – which is extremely low game world volume even if the sliders are at 100%. This was originally fixed with an .ini tweak and then it was patched in by Techland both times.
The only loud thing are those achievement toasts that scare the fart outta me whenever they pop up because they’re really loud. But everything else is extremely quiet, to the point where I have to use Letasoft Sound Booster and put it to 300%.
Verifying the game files did absolutely nothing. I had updated my drivers before installing the game.
My system is just fine, it’s the game itself that’s the problem. And it’s the only game I have this problem in.
M
Massacher
What did you do in the .ini? And which .ini file is it?
I too have low audio in the game and it makes it frustrating to play because I can’t really hear anything. Volume sliders are at max.
F
fred
Same as what Basslover said
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There is no “username\documents\Dead Island 2” folder anywhere…
Plus the issue I’M having is identical to the sound issue both Dead Island 1 & Riptide had at launch – which is extremely low game world volume even if the sliders are at 100%. This was originally fixed with an .ini tweak and then it was patched in by Techland both times.
The only loud thing are those achievement toasts that scare the fart outta me whenever they pop up because they’re really loud. But everything else is extremely quiet, to the point where I have to use Letasoft Sound Booster and put it to 300%.
Verifying the game files did absolutely nothing. I had updated my drivers before installing the game.
My system is just fine, it’s the game itself that’s the problem. And it’s the only game I have this problem in.