Fix 3: Run the Epic Games Launcher as an Administrator
Most Windows issues can be easily resolved by running the program as an administrator. So, if you’re having black screen issue on the Epic Games Launcher, you should try running the Epic Games as an administrator. Simply, right-click on your Epic Games Launcher shortcut from your desktop and choose Run as administrator. Now open the Epic Games and check if the black screen issue has been resolved.
Fix 4: Run Compatibility Troubleshooter
Another straightforward solution is to run the compatibility troubleshooter on your computer. This might help you to fix the black screen issue and you will probably fix it. To run the compatibility troubleshooter, follow these steps:
- Right-click on the Epic Games Launcher shortcut from your desktop and choose Properties.
- Click the Compatibility tab at the top and click Run compatibility troubleshooter. Make sure to uncheck the boxes under the Compatibility tab.
- Once the Program Compatibility Troubleshooter pop-up on the screen, select Try recommended settings option.
- Now click Test the program and you will head over to Games Launcher.
- Once the test is completed, click on Next.
- Again, click on No, try again using a different settings option and check the box next to The program opens but doesn’t display correctly.
- Click on Next and check the box Error message saying the program needs to run in 256 colors or 8-bit color mode.
- Click on Next and select Test the Program.
- Click the Yes, save these settings for the program.
- Click on Close and restart your system.
- Now try to launch Epic Games Launcher and check if the issue has been resolved.
Fix 5: Clear the Epic Games Launcher Webcache
Clearing the webcache often resolves a black screen and other temporary issues on your Epic Games Launcher. Therefore, it’s recommended you clear the webcache on your Windows and Mac devices. Here’s how to do it.
On Windows:
- Exit the Epic Games Launcher completely and head over to your desktop (Home Screen).
- Press Windows + R Key on your keyboard and type “%localappdat%” and press Enter to open a File Explorer window.
- On the screen, launch the Epic Games Launcher folder and open the Saved folder.
- Click the Webcache folder and delete it permanently. (If there is a folder name as Webcache_4147 or Webcache_4430, delete it as well).
- Restart your system and relaunch Epic Games Launcher.
On Mac:
- Exit Epic Games Launcher and open Finder.
- Click on Go > Go to Folder.
- Type “~/Library/Caches/com.epicgames.EpicGamesLauncher” and hit Enter.
- Now drag the webcache folder to the Trash. Again, press Control and click on Trash.
- Restart your system and open Epic Games Launcher.
Fix 6: Update your Graphics Driver
Occasionally, due to outdated graphics card drivers might be the reason for showing black screen on the Epic Games Launcher on your system. As we know, Graphics card drivers are essential to run the games and other applications properly. However, in most cases, it gets outdated which prevents the Games Launcher from working properly as well as other applications. So, it’s recommended you update your graphics card driver on your system.
Alternatively, you can update the graphics driver by visiting the official website of the driver’s and find the compatible driver for your Windows system and download it. Once the download process is completed, follow the on screen instructions to install it on your system. Moreover, you can update the graphics card driver by using the device manager option. Here’s how to do it.
- Exit Epic Games Launcher and head over to your system desktop.
- Press Windows + X Key simultaneously on the keyboard and select Device Manager option.
- Expand the Display adapters option by clicking on the arrow.
- Now right-click on your dedicated graphics card and choose the Update driver option.
- Select “Search automatically for updated drivers” option. Now your device will automatically scan for available updates. If your windows find any driver update, your system will automatically download and install it.
- Restart your system to save it immediately.
- Once the graphics card driver is updated, try to relaunch Epic Games Launcher and check if the issue has been resolved.
Fix 7: Change High DPI Settings
Sometimes, DPI settings can cause black screen issues on the Epic Games Launcher. So, try changing your DPI settings in order to solve black screen issue. Here’s how to do it.
- Right-click on the Epic Games Launcher shortcut from your desktop and choose Properties.
- Choose the Compatibility tab at the top and click the Change high DPI settings.
- Now check the box next to Override high DPI scaling behavior and select OK.
Fix 8: Try Using a VPN
According to several reports, using a strong VPN (Virtual Private Network) on your system while opening the Games Launcher fixed the black screen issue. Therefore, you can give it a shot. And one thing you should remember, using a free VPN may cause several problems and glitches. So, we suggest you try using the best VPNs for your Windows.
Fix 9: Reinstall the Epic Games Launcher
If you have tried the above steps and it doesn’t work for you, try uninstalling and reinstalling the Epic Games Launcher on your Windows or Mac devices. Here’s how to do it.
On Windows:
- First, exit your Epic Games Launcher by right-clicking the system tray icon and then clicking Exit.
- Now click Start.
- Type “cmd” and right click Command Prompt and click Run as administrator.
- On the next window, type “sfc/scannow” and hit Enter. This may take a moment and again restart your system.
- Click Start and type “Add or Remove Programs” and hit Enter.
- Select Epic Games Launcher from the list of applications or programs.
- Finally, click on the Uninstall option.
- Once your Games Launcher is uninstalled, it’s time to install it on your system.
- Go to www.epicgames.com and click Get Epic Games in the top right control of the screen. Download and install it by following the screen instructions.
On Mac:
- Exit your Epic Games and ensure that there are no processes associated with the Games Launcher. You can check this by activity monitor.
- Open your Applications folder and click and drag the Epic Games Launcher application to the Trash.
- Make sure to check all the directories are no longer whether it’s Epic Games Launcher folders or files:
~/Library/Application Support
~/Library/Caches
~/Library/Preferences
~/Library/Logs
~/Library/Cookies
- Go to www.epicgames.com and click Get Epic Games in the top right control of the screen. Download and install it by following the screen instructions.
If none of the above workarounds works for you then make sure to contact Epic Games Launcher customer support for further assistance. They will provide the best troubleshooting steps which you may try on your device in order to resolve the black screen issue on the Epic Games Launcher. In addition, ensure to check the server status and wait until the server issues get fixed if the server is down.
That’s it, guys. We assume that you have found this article helpful. But, if you’re having black screen issue on the Epic Games Launcher, you should first try the above solutions to know which works for you. For further queries, you can comment below. We will try to help you out.
