Check your Power Supply
The first thing you should check is your power supply. It’s possible that the power supply you’re using isn’t compatible with your Dell XPS 13 or 13 Plus laptop or is simply malfunctioning.
Ensure it’s connected to a power outlet and your laptop to check your power supply. If you’re using a power adapter, ensure it’s securely connected to the power outlet and the laptop. If the connections are secure, try unplugging and replugging the power supply to ensure it’s seated correctly.
If the power supply appears connected correctly, the next step is to check the power cable. Ensure the power cable is not frayed or damaged and is securely connected to the power outlet. If it looks okay, try unplugging and replugging it to ensure it’s seated correctly.
If the power cable appears in good condition, the next step is to check the power adapter. Ensure the power adapter is securely connected to the power outlet and has the correct voltage and amperage. Check the wattage rating of your laptop’s power adapter and ensure it matches your power supply’s wattage rating.
Make sure you are using the original adapter and power cable that came in the box of your laptop.
Unplug All Peripherals
If you’re still having trouble turning on your laptop, the problem could lie with one of your attached peripherals. Unplugging all peripherals connected to your laptop can help you identify the device causing the issue and potentially fix the problem.
First, check the power cord. Ensure the cord is securely connected to your laptop and a working power outlet.
Next, unplug any external devices connected to your laptop. This includes any USB drives, external hard drives, or USB mice. Make sure to unplug any HDMI cables or adapters as well.
Once these peripherals are disconnected, you should disconnect the power cable from your laptop. This will cut all power to your laptop, which can help reset any minor issues that may be preventing it from turning on.
Once the power cable is disconnected, leave your laptop unplugged for about 10 minutes. After 10 minutes, plug the power cable back in and try to turn on your laptop.
If the laptop still doesn’t power, it may signal the battery drained. Try plugging your laptop into a power outlet and charging it for at least 30 minutes. After the battery is charged, try turning on your laptop again.
You can also perform a power cycle to fix this issue. A power cycle is shutting down and then restarting your computer. It helps to clear the device’s RAM and refresh the power supply. When you Power Cycle a device, it can often fix issues like freezing, crashing, or not turning on.
Here’s how to Power Cycle your Dell XPS 13 or 13 Plus:
- Disconnect the power cord from the laptop and wait for about 30 seconds.
- Reconnect the power cord to the laptop and press the power button for about 15-20 seconds.
- The laptop should now power on.
Sometimes, if your laptop isn’t turning on, it may be due to a hardware issue. Fortunately, Dell offers a diagnostic tool to help you identify and resolve the problem.
- Press the power button on your Dell XPS 13 or 13 Plus.
- Press the F12 key repeatedly to access the one-time boot menu.
- Select the Diagnostics option in the boot menu.
- The Dell Diagnostic Tool will then run a series of tests to identify the cause of your laptop’s problem.
- Follow the instructions on the screen to fix any issues identified by the tool.
- Restart your computer when the Dell Diagnostic Tool has finished running the tests.
Your laptop should now be able to turn on normally.
Restart your Graphics Drivers
Restarting your graphics drivers can also help fix the issue. The graphics driver is a software that allows your computer to display images on the screen. If there is an issue with the graphics driver, your computer won’t be able to display images, which can lead to your laptop not turning on. Here’s how to restart your graphics drivers:
- Press the power button on your laptop.
- Press Windows + Ctrl + Shift + B simultaneously on your keyboard.
This solution is especially helpful when the keyboard backlit is on but the display is blank.
Boot into Safe Mode
If your Dell XPS 13 or 13 Plus laptop doesn’t boot, it might be time to try booting into safe mode to help identify and resolve the issue. Safe mode is a diagnostic startup mode in Windows operating systems that can help you identify and troubleshoot problems in your system without risking changes to your data or settings.
- First, shut down your laptop entirely by pressing and holding the power button for several seconds.
- Then, press the power button to start the laptop and begin the boot process.
- Press and hold the F8 key until the Advanced Boot Options menu appears.
- Use the arrow keys to select “Safe Mode with Networking” and press Enter.
- Once you have selected Safe Mode, your laptop will boot into Windows in diagnostic mode. During this process, your laptop may display a “Diagnosing your PC” message. This process can take up to several minutes to complete.
- Once Windows has finished booting into Safe Mode, you will be presented with a desktop.
- You can navigate around the desktop and use any Windows features to help troubleshoot your problem.
Booting into Safe Mode can be a great way to diagnose and fix problems with your Dell XPS 13 or 13 Plus laptop. It can help you determine the cause of the issue and provide you with the tools to resolve it. If you encounter any problems while attempting to boot into Safe Mode, it is recommended that you contact Dell support for further assistance.
Frequently Asked Questions
What are the possible causes of the Dell XPS 13 / 13 Plus not turning on?
Possible causes of the Dell XPS 13 / 13 Plus not turning on include a dead battery, a faulty charger, or a malfunctioning power button.
How can I fix the Dell XPS 13 / 13 Plus if it is not turning on?
If the Dell XPS 13 / 13 Plus is not turning on, the first step is to check the power cord and adapter. Ensure the cord is connected securely and the adapter is properly plugged into a working outlet. If the cord and adapter are working properly, check the battery by disconnecting the power cord and attempting to turn on the laptop. If the laptop still will not turn on, then it is likely that the power button is faulty and needs to be replaced.
What are the symptoms of the Dell XPS 13 / 13 Plus not turning on?
The Dell XPS 13 / 13 Plus not turning on may be indicated by a blank screen, no sound, or no power.
- Disconnect all external devices, including USB drives, printers, webcams, and media cards (SD/xD).
- Press and hold the power button for 15-20 seconds.
- Plug your laptop in and try turning it on.
Final Words
The Dell XPS 13 and 13 Plus laptops are a great choice for those in need of a powerful and lightweight laptop. However, as with all electronics, they can sometimes encounter issues like not turning on. Fortunately, there are several steps you can take to troubleshoot and fix the issue. By following the steps outlined in this article, you can hopefully get your Dell XPS 13 or 13 Plus laptop back up and running again in no time. If none of these solutions works, contact Dell customer service for assistance.
