Simple Reboot or Forced Reboot
Well, I think you already know how to restart your phone. So just restart the device and see whether it solves the issue or not. Restarting a device is always an ultimate solution for any issue. Not only Poco but this applies to every electronic device. I used to tell my mom to restart her device if she faces any issue with her smartphone.
Well if you still need to know how to restart then, here is it: Press your phone’s power button. On the screen, tap Restart.
The other way of the reboot is as follows:
- Press and hold the volume down button first and don’t let go.
- Press and hold the power key while holding down the volume down button.
- Keep both keys held down for 15 seconds or more.
If this doesn’t work then head to the next method. Rebooting your device regularly at least once every week can be beneficial.
Troubleshoot Phone App
Force Quit
This is usually recommended to fix minor app bugs. There are two ways to do this.
Method 1: Close an app using Recent Apps key
- On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
- Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
- Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- Tap the More settings icon (three-dot icon, upper right).
- Tap ‘Show All Apps’.
- Find and tap the app.
- Tap Force Stop.
Clear App Cache
If the above methods did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Tap ‘Show All Apps’.
- Find and tap the appropriate app.
- A popup window will appear with two options.
- Tap the ‘Clear Cache’ button.
- Restart the device and check for the problem.
Clear App Data
Clearing an app’s data will return it to its factory state.
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Tap ‘Show All Apps’.
- Find and tap the appropriate app.
- A popup window will appear with two options.
- Tap the ‘Clear All Data’ button.
- Restart the device and check for the problem.
Update App
To check for Play Store app updates:
- Open Play Store app.
- Tap More settings icon at the upper left (three horizontal lines).
- Tap My apps & games.
- Tap Update or Update All.
If you are on Cellular Data connection, we suggest that you update via wifi only to avoid additional charges. Here’s how:
- Open Play Store app.
- Tap More settings icon at the upper left (three horizontal lines).
- Tap Settings.
- Tap App download preference.
- Select Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Make sure to also keep your apps updated all the time by enabling auto-update option.
- Tap Auto-update apps.
- Tap Over wifi only (select Over any network if you don’t have wifi).
- Tap Done.
Install Latest Software Updates
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘My Device’.
- Then tap on ‘System Update’.
- Tap on the ‘Check for updates’.
- If a system update is available, you’ll see the option on the screen. Tap Download and Install.
- If your system is up to date, you will see a message stating that the system is up to date.
Here are a few things that are needed to take care while updating your Poco X2 or any device:
- Your device must be connected to the internet.
- Your device must have enough space to download the update.
- Your device should have enough charge, more than 50% to install the update.
Reset Network Settings
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- After opening Settings, look for ‘Connection & Sharing’ and open it.
- After opening Connection & Sharing, scroll down and tap ‘Reset Wi-Fi, mobile & Bluetooth’.
- Now, tap ‘Reset Settings’ that is located at the center bottom of the screen.
- Now, it will ask for your lock screen password, confirm it.
- Now, a popup window will appear asking you the final time.
- Finally, tap on the Ok button.
- Tap on it and you’re good to go.
Remove and Reinsert SIM card
I don’t think you need another tutorial to reinstall a sim card in your device. Just remove the sim tray from the device and restart the device and then reinsert it to the device.
- Activate the flight mode.
- Push Sim eject tool into the circular opening on the SIM card tray to remove it.
- Power off the device.
- Remove the Sim card from the Sim tray then place it back in.
- Push the tray back into the slot.
- Boot the device.
Once you’ve removed the SIM card from the device, wait for a few moments before re-inserting it. This has the effect of refreshing the system without the old cellular settings. Once the SIM card is re-inserted and the phone restarted, your network’s configuration should be added automatically.
If you have another phone that can work with your network, you can also try to insert the SIM card to it. This will help you check if there’s an issue with the SIM card itself. If the problem returns when you use the SIM card in the second device, you either have an issue with the SIM or with the network. Try getting a new SIM card to see if it’s the SIM or the network.
Troubleshoot SIM App
Force Quit
This is usually recommended to fix minor app bugs. There are two ways to do this.
Method 1: Close an app using Recent Apps key
- On your screen, tap the Recent Apps soft key (the one with three vertical lines on the left of the Home button).
- Once the Recent Apps screen is shown, swipe left or right to look for the app. It should be here if you managed to run it previously.
- Then, swipe up on the app to close it. This should force close it. If it’s not there, simply tap the Close All app to also restart all apps.
Method 2: Close an app using App Info menu
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- Tap the More settings icon (three-dot icon, upper right).
- Tap ‘Show All Apps’.
- Find and tap the app.
- Tap Force Stop.
Clear App Cache
If the above methods did not help, follow it up by clearing the apps’ cache. Here’s how it’s done:
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Tap ‘Show All Apps’.
- Find and tap the appropriate app.
- A popup window will appear with two options.
- Tap the ‘Clear Cache’ button.
- Restart the device and check for the problem.
Clear App Data
Clearing an app’s data will return it to its factory state.
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Tap ‘Show All Apps’.
- Find and tap the appropriate app.
- A popup window will appear with two options.
- Tap the ‘Clear All Data’ button.
- Restart the device and check for the problem.
Clear Cache from Recovery Mode
In case you don’t know what is recovery, the first thing the bootloader rings up is the recovery. Recovery Mode refers to a special bootable partition, which contains a recovery application installed in it. And you can fix some problems with your phone. Follow the steps to clear cache from recovery mode:
- Turn off your phone.
- Now Press and hold Volume UP key + Power Key on your Poco device simultaneously for a while
- Once you see the Poco logo, you can release the button.
- The phone is now booted in recovery mode
- Use Volume keys to navigate to the Wipe cache partition option
- To confirm, you can use the Power button.
- Restart your phone
Troubleshoot apps in Safe Mode
In case you don’t know what is safe mode, in safe mode, the system temporarily disable all third-party applications you installed on your device. By doing this we can figure out which app is occurring the problem. Follow the below step to turn Safe Mode on:
- Your device must be powered on.
- Press the power button on the phone.
- When the power off, restart, airplane mode, wifi mode, etc. menu will be displayed, release the power button.
- Now, long-press the Power OFF word on the screen.
- Keep pressing this word until the Android Safe Mode message is being displayed on your phone.
- Select to reboot into Android Safe Mode.
- When done, a dedicated Safe Mode watermark will be displayed on your smartphone
- Observe the phone and check for the problem.
After figuring out the apps which are creating the problem, follow the below steps to uninstall it(if required):
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘Apps’.
- Now, tap on ‘Manage Apps’
- If you’re looking for a system or default app, tap on More settings at the upper right (three-dot icon).
- Tap ‘Show All Apps’.
- Find and tap the appropriate app.
- Tap Uninstall.
- Tap OK to confirm.
Factory Reset
Disclaimer
Factory reset will delete everything, so you want to make sure that you create a copy of your data such as photos, videos, documents, texts, etc. ahead of time.
- Open ‘Settings’ from either the Quick Nav menu or the launcher.
- Scroll Down and Tap ‘My Device’.
- Now again scroll down and tap ‘Backup & Reset’.
- Now finally scroll till the end and tap ‘Erase all data (Factory Reset)’.
- Now, tap on the ‘Delete all data’ button that is located at the center bottom of the screen.
- Now, it will ask for your lock screen password, confirm it.
- Again it will ask your Mi account password.
- Enter the password and tap the Ok button.
From Recovery:
- Turn off the device
- Press and hold Volume Up key + Power Key
- Release Power key when POCO logo appears but keep pressing Volume Up key
- Release Volume Up key when Mi-Recovery Appears
- Use Volume keys to select and Power key to confirm
- Select Wipe Data and press power key to confirm
- Select wipe all data and press power key to confirm
- Select Confirm press power key to confirm
- Select “back to main menu” by press power key
- Select Reboot and press power key to confirm
- Select Reboot to System and press the power key to confirm.
Conclusion
That was it, this was the easiest way to Fix when Default Phone app is crashing on Poco X2. Follow them carefully to get benefits of the feature in your Poco X2. Are you facing any problems and issues with your Poco X2? Then there is nothing to worry about, we have an article dedicated to Poco X2’s issues and guides. Here is the Poco X2 Troubleshooting Guide. Although it’s rare, some cases of the issues on Poco devices may have bad hardware as the origin. If a factory reset won’t help in fixing your issue, visit your local Mi Store or Service Center so a qualified technician can examine the hardware. If needed, they may send it in for repair or replacement.
Do you own a Poco Device, or any Android device and need these types of simple tutorials? Then stay tunned to GetDroidTips’ Android Tips & Tricks column because many simple tutorials for Poco are coming soon.
If you have any queries regarding this, the comment section always available for you.
Poco X2 Troubleshooting Guide
