If you are using the Creative Clouds apps and it is asking for a serial number, then here is the required fix. Adobe Creative Clouds offers a wide range of products and apps. These include software that could be used for graphics designing, web development, video editing, photography, cloud services, and a set of mobile applications as well. These are some power-packed software offered by Adobe that goes a great length in helping users of their respective domains.
However, some users have reported that the Creative Clouds are asking for serial numbers, and hence they aren’t able to log in and use these services. For the unawares, the Creative Cloud apps don’t require a serial number. So if it is asking for one, it might be because of a server-side or internet connectivity issue. Apart from that, there are some other reasons why the said error might occur. Let’s check out these reasons and their associated fixes as well.
Creative Cloud apps ask for serial number: How to Fix?
The error could be the result of slow internet, the subscription might have expired, or their might be some issues with your account or your PC. With that said, here are the steps to correct them and hence fix the Creative Clouds apps asking for serial number error.
Fix 1: Check your Internet Connection
First things first, if there is a drop in network connection, then the apps might throw up the said error. Therefore check the internet connectivity and see everything’s up and running. Furthermore, you should try to access the Adobe activation servers. If you are seeing two Adobe logos, then you should be able to access the activation servers. Finally, sign in to the Creative Cloud app, and the serial number error should be fixed. If not, follow the next method.
Fix 2: Active Subscription
You should also make sure that you have an active Creative Cloud subscription. To do so, follow the below steps:
- Launch the Creative Clouds app on your PC.
- Now, go to your profile section from the top right side of the app and click on Sign out.
- Next up, sign back in with your Adobe credentials. At that instance, you might also get a popup to update the app if you aren’t using the latest version. Do it right away.
- Finally, launch the app and see if the Creative Clouds serial number error has been fixed or not.
Fix 3: Confirm Payment Details
Make sure that you have had an active Adobe subscription. Furthermore, it is advisable to check that all the account entries are correct as well. These include your name, address, phone number, etc. If that is not the case, then the said error might popup as well. So follow the below steps for that:
