Fix 3: Check Your Device Volume
When connected to your PC, your Corsair HS60 or HS60 Pro might not play music, so this troubleshooting tip might not occur.
The headphones themselves may be fine, but the device they are connected to might be having problems. To resolve this problem, you can easily check your Windows volume settings:
- On your screen, you will find the sound icon. Right-click on it to activate it.
- Then click Open Sound Settings.
- From the menu, select Sound Control Panel.
- Click the Playback tab in the Sound Control Panel.
- After that, right-click on the Default Sound Device and ensure it is checked.
- Then, click the audio test button.
- Your device will show a green bar once the sound is not working or the audio cutting out issue gets resolved.
Fix 4: Change Your Audio Device (For PC)
There is a high probability of sound issues being caused by your device, not your sound system, since most sound issues occur when your headset is connected to a device. Using these steps, you can change the Audio device on your PC if your Corsair HS60 or HS60 Pro does not play sound:
- You may need to restart your computer. If this does not solve the problem, you may need to replace your audio device.
- Select the Playback tab in the Sound Control Panel.
- In the dropdown menu, select another audio source.
- Click Set Default to set the default.
Fix 4: Update Your Audio Drivers
You can also fix this type of issue by updating your audio drivers. To verify if your audio drivers for the Corsair HS60 and HS60 Pro are up-to-date, you need to follow the steps below:
- Open the Device Manager first.
- Next, click Audio inputs and outputs.
- Right-click the audio device manufacturer and select Update Driver.
Fix 5: Disable Audio Enhancements
Several third-party headphones like Corsair use these enhancements, but they typically focus on quality rather than compatibility.
However, Windows audio enhancement may not work properly in some cases for various reasons. You can try disabling it first to see if it works. This feature can, however, be disabled using these steps:
- Start by opening the Sound Control panel and clicking the Playback icon.
- To access the Properties tab of an audio device, right-click it and select the Properties option.
- Select the Enhancement tab and deselect Audio enhancements.
Fix 6: Check For Damage
You should take extra care with wired headphones since they can easily be damaged. Therefore, you should take your Corsair HS60 and HS60 Pro to the nearest service center if damaged, cracked, or dented.
Many users claim that their headphones have become internally damaged, due to which they are getting the sound not working or audio cutting out issue, which is extremely frustrating.
Fix 7: Connect To Another Device
When you experience sound not working or audio cutting out issues from the Corsair HS60 or HS60 Pro, you might think it isn’t playing because it isn’t connected to any device. If the issue persists, you should connect it to another device.
It might face a compatibility issue with your previous device if it works on other devices.
Fix 8: Try Playing Different Content
Whenever you watch or listen to content that does not have sound, you may receive the sound not working or audio cutting out issue on your Corsair HS60 andHS60 Pro. We recommend playing another piece of content on your device to determine if your device’s sounds work correctly.
It may not be possible for you to fix the problem using the above solutions, depending on the reason for the problem. In this condition, it might be a good idea to reach out to Corsair’s official support site and request a warranty claim for your headphones if they still have warranties.
So, that’s how to fix Corsair HS60 and HS60 Pro sound not working or audio cutting out issue. We hope this guide has helped you. We will be happy to answer any further questions you may have, so please comment below and let us know.
