- Check the signal bars in the status bar.
- Move to a different location if you notice weak signal strength.
- If you’re indoors, moving closer to windows can sometimes improve signal reception.
Enable and Disable Airplane Mode
Toggling Airplane Mode refreshes your network connection:
- Pull down the Quick Settings menu.
- Tap the Airplane Mode icon to turn it on.
- Wait for 10–15 seconds, then turn Airplane Mode off.
- Enable mobile data and check if the issue is resolved.
Restart the smartphone:
A simple restart can fix temporary system glitches:
- Press and hold the power button.
- Select Restart or Reboot.
- Once your phone restarts, try using mobile data again.
Select the appropriate network type:
Android smartphones have an option in the network settings to select a network of your choice. You can choose between 2G/3G/4G/5G in this menu. It is usually set to automatic, and the smartphone automatically connects to a high-speed 5G network. But sometimes, when it is set to automatic, the smartphone automatically connects to a 3G or 2G connection. As a result, the user suffers from a low-speed mobile data connection.
Android does provide a manual option that allows users to select a network of their choice, and you can set it to 5G or 4G(depending on your geographical coverage) to ensure you get the best possible connection.
- Open up Settings on your smartphone.
- Tap on Mobile Networks.
- Tap on Network Mode.
- Select 5G/4G here.
Now press back and check whether your mobile internet is working on your Android 14 / 15 smartphone. If it is still not working, try the next solution.
Allow Roaming services:
Suppose you are in a region not your default location per your service provider. In that case, the service provider will enable roaming on your connection. But Android smartphones need to have roaming services turned on to ensure they can accommodate this change. To turn on this option, you must navigate to the Settings page and go to Connections. Inside connections, you need to search for Roaming Services, and once you find it, you need to turn it on.
Different Android UIs may have different paths to enable roaming services. If you can’t find it under connections in your Android 14 / 15 smartphone, search for roaming services in the Settings menu, and you will find it easily.
Now, try using your mobile data. If it is still not working, try the next solution.
Remove Mobile data limit:
Some Android devices allow you to set a mobile data limit to avoid overuse. If this limit is reached, mobile data may stop working:
- Open Settings.
- Go to Connections > Mobile Networks.
- Tap Billing Cycle or Data Usage Settings.
- Turn off the Set Data Limit option.
Reset Access Point Name:
Access point Names are necessary settings that set the IP addresses, gateway details, and other essential information so that your smartphone can access the carrier’s network without any issues. If there is anything wrong with these settings, you cannot use the data on your smartphone.
- Open up Settings on your phone.
- Go to Connections.
- Select Mobile networks.
- Go to Access Point Names.
- Tap the three-dot icon at the top and select Reset to default.
If this does not work for you, move on to the following solution.
Check the SIM card for any possible damage and reinsert it:
Sometimes, the physical SIM card inside your smartphone’s SIM slot deals with some wear and tear over time. It can happen even if the SIM card is always inside your smartphone. And mostly, it happens due to the heat generated from the smartphone’s processor. However, it is an improbable scenario. But just to be sure, take out your SIM card and check whether everything is right with it or not. You should also rub it with a cloth and place it back again.
If the card is physically damaged, visit your nearest ISP provider’s office and get the card replaced. But if everything is well, and even the rub on the cloth does not fix your mobile internet issue on your smartphone, try the next solution.
Reset Network Settings:
Resetting network settings clears any misconfigured or conflicting network configurations:
- Open Settings.
- Navigate to General Management.
- Tap Reset and choose Reset Network Settings.
- Enter your PIN or password and confirm.
- After the reset, re-enable mobile data and check the connection.
Wipe Cache:
A corrupted cache can lead to issues with a smartphone, including the malfunction of mobile data. So, you must clear up your cache partition entirely and check if that fixes your mobile data issue.
- Turn off your smartphone.
- Connect the device to your PC via a USB cable.
- Press and hold the Volume Up and Power button.
- Let go of the buttons when Android Recovery shows up on the screen.
- Use the volume buttons on your phone and navigate the Wipe Cache Partition option in the recovery menu.
- Once you are there, press the Power button to select it.
- Confirm your action by choosing Yes in the following menu. Again, use the volume buttons and the power button to perform the selection.
- Then, your smartphone will prompt for a system reboot. Press the power button to confirm the action.
After the restart, try using the mobile data on your smartphone again. If it still does not work, move on to the next solution.
Factory Reset:
Factory Reset will reset everything on your smartphone to its original form, with everything set to default. Factory reset often works out software inconsistencies with smartphones. So, the mobile data issue could be fixed with a factory reset. However, you must create a backup of everything necessary on your smartphone. A factory reset will clear out all your internal storage.
- Open up the App drawer and then tap on the Settings application.
- Scroll down in the settings menu and tap on General Management.
- Tap on Reset to view the options.
- Tap on Factory data reset.
- Scroll down and tap on Reset.
- Enter your security lock to confirm your identity.
- Tap on Delete all.
- Then, enter your password and tap on the OK button.
- Wait till the reboot process is complete. It will undoubtedly take a while.
The above steps are for a smartphone. If you use some other Android device, you might have to navigate differently to get to Factory reset. You can search for Factory reset in the Settings menu to get to the Factory reset menu quickly.
After the restart, try using the mobile data on your Android 14 smartphone again. If it still does not work, move on to the next solution.
Downgrade to a Stable Build
If the issue persists and you’re using a beta build, consider downgrading to the stable version of Android 14 or Android 13. You can download the factory image from your smartphone manufacturer’s website and flash it using Fastboot or a custom recovery tool.
If all else fails:
- Insert your SIM card into another device and check if mobile data works.
- If it doesn’t work, the issue may be with your SIM card—visit your service provider for assistance.
- If the SIM works in another device, visit your phone manufacturer’s service center to have your device checked for hardware or software issues.
Conclusion
Whether you’re using the Android 15 stable release or still on Android 14, mobile data issues can be frustrating. However, by following the troubleshooting steps outlined above, you should be able to resolve the problem and restore your internet connection. From simple fixes like restarting your device and resetting network settings to advanced steps like wiping the cache partition or performing a factory reset, these solutions address a wide range of possible causes.
If the issue persists, waiting for official updates or downgrading to a stable version can be a reliable fallback option. Additionally, don’t hesitate to reach out to your network provider or device manufacturer for further assistance.
Let us know in the comments if these solutions worked for you, or share any additional fixes you discovered. Happy browsing!
