Fix 1: Close and Re-open the App
The first thing you need to do is close and re-open the Adobe Creative Cloud app on your computer. Sometimes, you are unable to login on Adobe Creative Cloud because of the software bugs and glitches. In such a case, try closing the app and removing it from the recent taskbar. After that, launch the Adobe Creative Cloud desktop app and try to login by entering correct credentials and check if the issue has been resolved.
Fix 2: Check Your Internet Connection
If you are encountering login issues on Adobe Creative Cloud then you should try checking your internet connection. Most of the time, the poor internet connection can cause several issues including login issues on Adobe Creative Cloud app. In that case, make sure to check the internet connection to know the current speed status of your network connection on your device.
However, you can use any third-party site like Fast.com to know the actual speed of the network. In case the network shows an unstable or poor connection, you need to restart your router or modem to refresh the network connection. Here’s how you can restart your WiFi router by following the steps below:
- First, unplug the power cable of your router from the wall socket.
- Wait for a few minutes.
- Then, plug the power cable back for the wall socket and turn the switch on.
- After that, connect the network with your device and then try to login on Adobe Creative Cloud.
After restarting your router, try performing a speed network to verify whether the issue with the network has been resolved. But if the internet connection is still unstable or poor then we suggest you contact your ISP immediately for further assistance.
Fix 3: Check Your Password
To access Adobe Creative Cloud desktop app on your Windows or Mac devices then you need to attempt login before accessing the desktop app and their additional tools. You can no longer access Adobe Creative Cloud desktop app without logging in. So, make sure to enter correct details including phone number or email, and password.
For instance, if you have set your password in capital letters and you have entered the password in small letters then you can’t access the Adobe Creative Cloud anymore. Make sure to enter the password in a correct sequence by remembering each letter and numbers or even symbols. After that, try logging in to the Adobe Creative Cloud and check if it’s working.
Additionally, you can forget your password you have set before at the time creating a new account. There’s an option available to set a new password by forgetting the old password. This may help you to login on Adobe without much difficulty. Once you have created a new password, try entering it and check if the issue has been resolved.
Fix 4: Restart Your Device
Restarting the device is one of the most powerful and workable solutions of all time that solves several software conflicts and glitches on the device. However, you might be unable to log in to Adobe Creative Cloud desktop app as a result of software issues and glitches. In such a case, you will have to restart your computer to solve the login issue on your computer or desktop.
To restart your computer or desktop, follow the steps below:
- Press and hold the Power button until the screen goes black.
- Wait for about 1-2 minutes.
- Next, press and hold the Power button back until the logo appears on the screen.
- Once the system boots up, check if the issue has been resolved.
Fix 5: End All Running Adobe Application
You can also try to end all Adobe programs including Adobe Creative Cloud from the task manager menu. As per user’s report, they fix their login issues by ending all the running Adobe applications. Here’s how to end all running Adobe applications on your Windows computer:
- Open the Start Menu by clicking on the Window icon on the taskbar.
- In the search bar, type “Task Manager” and hit Enter.
- Right-click on the Adobe Creative Cloud and select End Task.
Ensure to do this same step with all Adobe applications on your computer and then try to login on Adobe Creative Cloud and then check if the issue has been resolved. If the issue persists, try the next solution.
Fix 6: Restart Credential Manager
Generally, the Adobe apps store and retrieve the license information on the PC. But sometimes, the app is unable to store or retrieve this information because of the license storage issue on your computer. In that case, make sure to restart credential manager and then try checking the results.
To restart credential manager on your Windows PC, follow the steps below:
- Open the Start Menu by clicking on the Window icon on the taskbar.
- In the search bar, type “Services” and hit Enter.
- In the list of Services, look for the Credential Manager.
- Right-click on the Credential Manager and select Restart.
Once you have restarted the credential manager on your computer, re-launch the Adobe Creative Cloud desktop app and try to login to check if the issue has been resolved. If the issue persists, try the next solution.
Fix 7: Clear the Cache Data
If you have tried the above workarounds and it fails to work, try clearing the cache data on your device. However, it could be possible that your computer’s file becomes corrupted and that’s why it’s preventing the Adobe Creative Cloud account from being authenticated. In that case, you will have to clear the cache data. Here’s how to do it.
- Open the Start Menu by clicking on the Window icon on the taskbar.
- In the search bar, type “Task Manager” and hit Enter.
- Right-click on the Adobe Creative Cloud and select End Task.
- Next, head over to File Manager and navigate to the ~/Library folder.
- Here, head over to Application support > Adobe.
- Delete all the folders from your computer.
- After that, launch the Creative Cloud desktop application and try to login.
Hopefully, the issue has been resolved on your computer. If the issue persists, try the next solution.
Fix 8: Update Creative Cloud App
If you are using an outdated version of the Adobe Creative Cloud on your Windows, it may cause several issues including login issues. The best way to fix the problem is to update your Adobe Creative Cloud desktop app to the most recent version. Here’s how to do it on your Windows OS.
- Open the Start Menu by clicking on the Window icon on the taskbar.
- Select Microsoft Store.
- From the left-hand pane, select Library.
- Look for the Adobe Creative Cloud app and click the Update button next to it.
- Once the update is finished, launch the app and try to login.
Fix 9: Uninstall and Reinstall the Creative Cloud App
If you have tried the above solutions and it fails to work for you then the last resort is to uninstall and reinstall the Adobe Creative Cloud app on your computer. By attempting this method, probably the login issue will be fixed on your device, and you will get back to creating your masterpiece again with the help of Adobe Creative Cloud tool.
To uninstall and reinstall Adobe Creative Cloud on your computer, follow the steps below:
- Press Windows key + I on the keyboard to open Settings.
- On the left-hand side, select Apps > Installed apps.
- From the list of installed apps, look for the Adobe Creative Cloud app.
- Click on the horizontal dot next to Adobe Creative Cloud and click Uninstall.
- If the repair option appears on the screen, click on it if you want to repair it instead of uninstalling.
Once you have uninstalled the Adobe Creative Cloud desktop app on your PC, then download and install it. Head over to Microsoft Store and type Adobe Creative Cloud in the search bar at the top. After that, click on the Get button to start the download process.
Alternatively, you can download the app from the official Adobe website. Once the Adobe Creative Cloud app is completely downloaded on your computer then launch the app and login with your credentials to check if the issue has been resolved.
If none of the above workarounds helps you to fix the “Adobe Creative Cloud login not working” issue on your computer, we suggest you contact Adobe support team for further help. They will undoubtedly offer you their best suggestions, however if you properly follow their instructions, you can quickly resolve the login issues on your Windows computer without much hassle.
Wrapping Up
This ends our guide on how to fix the login issues on Adobe Creative Cloud. However, encountering the problem of being unable to log in to Adobe Creative Cloud can be irritating, but it’s not an uncommon issue. Fortunately, we have listed several steps that would help you to fix the login issues on Adobe Creative Cloud. Be sure to pay attention to each and every solution till the end until you fix the problem with Adobe.
Remember that technical issues can vary in complexity, and if none of the above solutions works for you then it’s essential to contact the Adobe support team for help. We hope that you have found this guide helpful for you. If you have any queries, let us know in the comments section. Thanks for reading. Cheers!
